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| − | + | = Email reports= | |
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| + | This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the '''Email''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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| + | {{AnchorDiv|EmailReports}} | ||
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| + | |title=About Email reports | ||
| + | |text=The following reports / dashboards are available in the '''CX Insights''' > '''Email''' folder: | ||
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| + | *[[HRCXIAgntSmryActActEml|Agent Summary Activity Email Report]] | ||
| + | *[[HRCXIAgntUtlztnEml|Agent Utilization Email Report]] | ||
| + | *[[HRCXIIxnVlmAttr|Interaction Volume Business Attribute Email Report]] | ||
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| + | |media1=HRCXIFolderEmail.png | ||
| + | }} | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 00:59, June 22, 2020
Email reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Email reports
The following reports / dashboards are available in the CX Insights > Email folder:
This page was last edited on June 22, 2020, at 00:59.
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