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| − | <!-- | + | = Outbound Contact reports= |
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| + | This page describes reports that you can use to learn more about the progress of your outbound campaigns (outbound engagement). | ||
| + | <!--; users of Outbound Campaign Manager will find these reports particularly useful.--> | ||
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| + | {{AnchorDiv|BECReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Outbound reports | ||
| + | |text=The following Outbound reports are available in the '''Interactive Insights''' > '''8.1.1''' > '''Outbound Contact''' folder: | ||
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| + | *[[HRCmpgnClbkReport|Campaign Callbacks Summary Report]] | ||
| + | *[[HRCmpgnSmryReport|Campaign Summary Report]] | ||
| + | *[[HRCntctLstEftReport|Contact List Effectiveness Report]] | ||
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| + | In addition, the following report is applicable to outbound reporting, but is available in the '''Interactive Insights''' > '''8.1.1''' > '''Agents''' folder: | ||
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| + | *[[HRAgntOtbndCmpgnReport|Agent Outbound Campaign Report]] | ||
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| + | |media1=GI2 OUTBOUND.png | ||
| + | }} | ||
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| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[IncludedReports|complete list of available reports]]. | ||
| + | *Read about how to [[HistoricalReporting|create your own custom reports]]. | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 01:09, June 22, 2020
Outbound Contact reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports that you can use to learn more about the progress of your outbound campaigns (outbound engagement).
About Outbound reports
The following Outbound reports are available in the Interactive Insights > 8.1.1 > Outbound Contact folder:
In addition, the following report is applicable to outbound reporting, but is available in the Interactive Insights > 8.1.1 > Agents folder:
Related Topics:
- Go back to the complete list of available reports.
- Read about how to create your own custom reports.
This page was last edited on June 22, 2020, at 01:09.
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