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| − | + | = Workforce Management for Cloud= | |
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| + | {{Template:PEC_Migrated}} | ||
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| + | __NOTOC__ | ||
| + | Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web. | ||
| + | |||
| + | {{NoteFormat|Some settings might not apply to your contact center. If you are using Workforce Management 8.5.2, refer to the [[Documentation:WM:SHelp:Welcome|Workforce Management 8.5 Web for Supervisors Help]].}} | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ==== Getting Started==== | ||
| + | Become familiar with WFM Web. | ||
| + | *[[DtSlctrs|Date selection]] | ||
| + | *[[FndAgtTbl|Finding agents in tables]] | ||
| + | *[[WFMSLogOff|Logging out]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | ==== Scheduling and Trading==== | ||
| + | Adjust your schedule and make schedule trades. | ||
| + | *[[ScheduleMdl|Schedules overview]] | ||
| + | *[[MdfyIndAgntSchd|Modify agent's schedules]] | ||
| + | *[[SchdBldWzd|Schedule builder wizard]] | ||
| + | *[[TradingMdl|Trading overview]] | ||
| + | </div> | ||
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| + | <div class="map-box"> | ||
| + | ==== Monitoring and Adherence==== | ||
| + | Monitor performance and agent-adherence. | ||
| + | *[[PerformanceMdl|Performance overview]] | ||
| + | *[[PrfmMntrVw|Performance monitor view]] | ||
| + | *[[AdherenceMdl|Adherence overview]] | ||
| + | *[[AdhrDtlsOptnsDlgBx|Adherence details options]] | ||
| + | |||
| + | </div> | ||
| + | |||
| + | <br clear=all> | ||
| + | |||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 02:46, June 22, 2020
Workforce Management for Cloud
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.
Important
Some settings might not apply to your contact center. If you are using Workforce Management 8.5.2, refer to the Workforce Management 8.5 Web for Supervisors Help.Scheduling and Trading
Adjust your schedule and make schedule trades.
Monitoring and Adherence
Monitor performance and agent-adherence.
This page was last edited on June 22, 2020, at 02:46.
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