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+ | The views in the '''Master Forecast''' are: | ||
+ | *'''Master Forecast [[MFWVlmsVw|Volumes''']]—Enables you to view the '''Master Forecast's Interaction Volumes''' and '''AHT'''. | ||
+ | *'''Master Forecast [[MFVStffgVw|Staffing''']]—Enables you to view the '''Master Forecast's Calculated''' and '''Required Staffing'''. | ||
+ | *'''Master Forecast [[MFVOvrhdsVw|Overheads''']]—Enables you to view '''Overhead''' data, which WFM uses to forecast shrinkage while scheduling. | ||
+ | *'''Master Forecast [[MFVGrphsVw|Graphs''']]—Displays your choice of statistics for the '''Master Forecast''', using line charts and a table containing forecast values. | ||
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+ | To open the views: | ||
+ | #From the '''Home''' menu on the toolbar, select '''Forecast'''. | ||
+ | #From the '''Forecast''' menu on the toolbar, select '''Master Forecast'''. | ||
+ | #From the '''Master Forecast''' menu on the toolbar, select '''Volumes''', '''Staffing''', '''Overheads''', or '''Graphs'''. | ||
+ | #In the '''Objects''' tree, select an '''activity''', '''Site''', '''Business Unit''' or '''Enterprise'''. | ||
+ | |||
+ | [[Category:V:PSAAS:Julie]] |
Latest revision as of 02:22, June 22, 2020
Master Forecast
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
The views in the Master Forecast are:
- Master Forecast Volumes—Enables you to view the Master Forecast's Interaction Volumes and AHT.
- Master Forecast Staffing—Enables you to view the Master Forecast's Calculated and Required Staffing.
- Master Forecast Overheads—Enables you to view Overhead data, which WFM uses to forecast shrinkage while scheduling.
- Master Forecast Graphs—Displays your choice of statistics for the Master Forecast, using line charts and a table containing forecast values.
To open the views:
- From the Home menu on the toolbar, select Forecast.
- From the Forecast menu on the toolbar, select Master Forecast.
- From the Master Forecast menu on the toolbar, select Volumes, Staffing, Overheads, or Graphs.
- In the Objects tree, select an activity, Site, Business Unit or Enterprise.
This page was last edited on June 22, 2020, at 02:22.
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