Latest revision as of 02:23, June 22, 2020

NOW: Usage Page

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The New Overlay Wizard (NOW) opens and displays these pages, in order: Properties, Usage (this page), Impact, and Impacted Activities.

Select the appropriate settings on this page, remembering that some selections may deselect others.
Click Next.

The settings on this page are:

While Building A Forecast use This Overlay In The Following Way: radio button group

Calculate Using The Specified Initial and Ending Impact—Use the specified initial and ending impact when building a forecast. This options is the default.

This option is missing from the display, and thus disabled, if you selected This Overlay Shall: / Redistribute Forecast Without Changing Total (on the Properties page).
Always Use Entered Distribution—Use the specified (entered) distribution when building a forecast.
Always Calculate Disregarding Impacts and Distribution—Use this overlay, but always disregard impacts and distribution when building a forecast.

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