(Created target blank page For Version: PSAAS:Julie) |
(Automated save: adding PEC_Migrated template.) |
||
| (One intermediate revision by one other user not shown) | |||
| Line 1: | Line 1: | ||
| − | + | = Administrator Tasks= | |
| + | |||
| + | {{Template:PEC_Migrated}} | ||
| + | |||
| + | |||
| + | As a supervisor using Workforce Management (WFM), you might sometimes be required perform workforce administration tasks to manage the day-to-day operations in your contact center. The following topics in the Administrator's Guide provide information that will help you to perform these daily tasks efficiently: | ||
| + | *[[Documentation:PSAAS:Administrator:Scheduling|Scheduling]] | ||
| + | *[[Documentation:PSAAS:Administrator:Forecasting|Forecasting]] | ||
| + | *[[Documentation:PSAAS:Administrator:Monitoring|Monitoring performance and adherence]] | ||
| + | *[[Documentation:PSAAS:Administrator:UserSec|Managing user security]] | ||
| + | *[[Documentation:PSAAS:Administrator:WMCalendar|Calendar management]] | ||
| + | *[[Documentation:PSAAS:Administrator:TimeOffBid|Using time-off bidding]] | ||
| + | *[[Documentation:PSAAS:Administrator:TaskSeqs|Using task sequences]] | ||
| + | *[[Documentation:PSAAS:Administrator:EmailNotif|Using e-mail notifications]] | ||
| + | *[[Documentation:PSAAS:Administrator:MealsBreaks|Scheduling breaks and meals]] | ||
| + | *[[Documentation:PSAAS:Administrator:WaitList|Enabling wait-lists]] | ||
| + | *[[Documentation:PSAAS:Administrator:OTFnct|Managing overtime]] | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 01:58, June 22, 2020
Administrator Tasks
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
As a supervisor using Workforce Management (WFM), you might sometimes be required perform workforce administration tasks to manage the day-to-day operations in your contact center. The following topics in the Administrator's Guide provide information that will help you to perform these daily tasks efficiently:
This page was last edited on June 22, 2020, at 01:58.
Comments or questions about this documentation? Contact us for support!