(Update with the copy of version: Public) |
(Automated save: adding PEC_Migrated template.) |
||
| Line 1: | Line 1: | ||
=Agent Evaluation Comparison= | =Agent Evaluation Comparison= | ||
| + | |||
| + | {{Template:PEC_Migrated}} | ||
| + | |||
| + | |||
====Description==== | ====Description==== | ||
Latest revision as of 01:21, June 22, 2020
Contents
Agent Evaluation Comparison
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.
Description
The Agent Evaluation Comparison report summarizes the average evaluation score for select agents.
Common Usages
Used to compare agent evaluation scores.
Customizing the Report
General Settings:
- Date Range - Enables you to select the period of time on which to base the report.
- Form - Enables you to select the specific form to be analyzed and displayed in the report.
Important
If the Form list does not include the form you want to select, refresh the page.- Agents - Enables you to select the agents that should be analyzed in the report.
- Show Form - Enables you to view the complete form(s) associated with the specific report. To view the form you must select an agent.
For additional information refer to Report Parameters.
Actions
Click an agent in the Y-axis to drill down and view the form scores associated with the selected agent.
This page was last edited on June 22, 2020, at 01:21.
Comments or questions about this documentation? Contact us for support!