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| + | ====Description==== | ||
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| + | The Interaction Evaluation Summary report shows the evaluation score for the last evaluation session, associated with a specific evaluator and interaction. | ||
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| + | ====Common Usages==== | ||
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| + | Enables you to monitor evaluation session scores for a specific evaluator. | ||
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| + | ====Customizing the Report==== | ||
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| + | General Settings | ||
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| + | * '''Form''' - Enables you to select the specific form to be analyzed and displayed in the report. | ||
| + | {{NoteFormat| If the Form list does not include the form you want to select, refresh the page.}} | ||
| + | * '''Interaction ID''' - Enables you to select the specific internal interaction ID to be analyzed and displayed in the report. | ||
| + | * '''Evaluator''' - Use to select the specific evaluator to be analyzed and displayed in your report. | ||
| + | For additional information, see [[reportparameters|Report Parameters]]. | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Latest revision as of 01:23, June 22, 2020
Contents
Interaction Evaluation Summary
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.
Description
The Interaction Evaluation Summary report shows the evaluation score for the last evaluation session, associated with a specific evaluator and interaction.
Common Usages
Enables you to monitor evaluation session scores for a specific evaluator.
Customizing the Report
General Settings
- Form - Enables you to select the specific form to be analyzed and displayed in the report.
Important
If the Form list does not include the form you want to select, refresh the page.- Interaction ID - Enables you to select the specific internal interaction ID to be analyzed and displayed in the report.
- Evaluator - Use to select the specific evaluator to be analyzed and displayed in your report.
For additional information, see Report Parameters.
This page was last edited on June 22, 2020, at 01:23.
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