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=Quality Management Menu Reference=
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The following list provides a brief description of each Quality menu item:
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<ul>
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<li>[[formmanager|Forms Manager]]</li>
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Enables you to create feedback forms to use when evaluating your contact center agents.
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<li>[[evaluationmanager|Evaluations manager]]</li>
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Enables you to create evaluations to monitor your agents productivity and efficiency.
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<li>[[evaluationsession|Evaluation Sessions]]</li>
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Provides a list of existing evaluation sessions.
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</ul>
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[[Category:V:PSAAS:Julie]]

Latest revision as of 01:29, June 22, 2020

Quality Management Menu Reference

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This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.



The following list provides a brief description of each Quality menu item:

  • Forms Manager

    • Enables you to create feedback forms to use when evaluating your contact center agents.

  • Evaluations manager

    • Enables you to create evaluations to monitor your agents productivity and efficiency.

  • Evaluation Sessions

    • Provides a list of existing evaluation sessions.

This page was last edited on June 22, 2020, at 01:29.
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