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=Genesys Widgets=
 
=Genesys Widgets=
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Genesys provides streamlined, lightweight widgets for Genesys Cloud. By embedding widgets on your site, you can add customer support backed by your deployment of Genesys Cloud. Genesys Widgets is a customer-facing user interface that you can add to your website to add passive and proactive Genesys PureEngage Cloud–based customer support. Webchat, for example, is a widget. More widgets will be made available in future releases.
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Genesys Widgets provide:
 
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*Multi-language support
 
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*Easy setup and configuration
 
  
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Genesys Widgets are able to integrate with your website scripts. By using the Widget Bus API, you are able to invoke Widget Commands, or receive useful information from Widget Events. For example, you can launch Widgets from your own scripts, or execute custom code when an Widget is closed.
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Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey.
  
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'''Note''': Genesys Widgets require cookies to function. Cookies are utilized to save UI states and maintain active sessions with an agent while users navigate the website.
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Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality.
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For more information on Genesys Widgets, visit [https://all.docs.genesys.com/WID/HIW How Widgets Works].
  
 
[[File:CXWChatWidget_082017.png]]
 
[[File:CXWChatWidget_082017.png]]
  
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===Product Alerts===
 
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For information about important product alerts for Widgets, see the “Product Alerts” section in the [[Documentation:PSAAS:RN:GW|Genesys Widgets PureEngage Cloud Release Notes]].
 
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===Documentation===
 
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[[GWCDeployment|Deployment Guide]]
 
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Deploy Genesys Widgets.
 
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[[GWCWelcome|Widgets Reference]]
 
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Reference guide for Widgets which includes configuration and API details.
 
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[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 22:53, June 21, 2020

Genesys Widgets

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.


Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey.

Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality.

For more information on Genesys Widgets, visit How Widgets Works.

CXWChatWidget 082017.png

This page was last edited on June 21, 2020, at 22:53.
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