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| + | {{NoteFormat|To use this block, your site must be enabled for Digital Channels. For more information, contact your Genesys representative.}} | ||
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| + | The '''Send SMS''' block lets you send an SMS (Short Message Service) message to a customer. | ||
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| + | <!--For example, say a customer is presently engaged in a voice call with an agent and you want to switch to a visual IVR, such as a web chat. You could use this block to send the customer an SMS that contains a request to continue the conversation with the agent in a chat. Or you might use it to send the customer a verification code when performing two-factor authentication. --> | ||
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| + | == SMS tab == | ||
| + | Use the settings on this tab to specify the variables that hold the values for the customer's phone number (i.e. ANI) and the call display number, or caller ID (i.e. DNIS). | ||
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| + | Click '''Add Message''' to specify the SMS to be sent to the customer (or the variable that contains the message). | ||
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| + | [[File:des_send_sms.png]] | ||
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| + | == Results tab == | ||
| + | Use the settings on this tab to specify the variables that will hold the results of the '''Send SMS''' block. | ||
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| + | [[File:des_send_sms_results.png]] | ||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Latest revision as of 12:32, October 2, 2020
Send SMS block
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
Important
To use this block, your site must be enabled for Digital Channels. For more information, contact your Genesys representative.The Send SMS block lets you send an SMS (Short Message Service) message to a customer.
SMS tab
Use the settings on this tab to specify the variables that hold the values for the customer's phone number (i.e. ANI) and the call display number, or caller ID (i.e. DNIS).
Click Add Message to specify the SMS to be sent to the customer (or the variable that contains the message).
Results tab
Use the settings on this tab to specify the variables that will hold the results of the Send SMS block.
This page was last edited on October 2, 2020, at 12:32.
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