Latest revision as of 08:56, November 9, 2020

Configure iWD

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to IWD Settings.

The Settings tab of iWD Manager lets administrators do the following:

View Summary details of all categories, prioritization schemas and endpoints. You can also search the displayed items and export displayed items to .CSV format.
View, edit and create the Categories displayed in the collapsible Categories panel. Categories correspond to business units, lines of business, departments or business processes whose workitems iWD will control.
View, edit and create different Prioritization schemas that will be assigned to Categories for handling the Prioritization and escalation of the workitems in those Categories.
View, edit and create Endpoints that can be associated with different Designer applications and assigned to the Categories.

Important

Ask your Genesys team to configure other iWD settings on the Options toolbar, including notifications back to the source system.

@@ Line 1: / Line 1: @@
-<!-- Creation of the target page -->
+=Configure iWD=
+__NOINDEX__
+__NOINDEX__ {{Template:PEC_Migrated|
+Target=[https://all.docs.genesys.com/PEC-IWD/Current/Administrator/IWDSettings IWD Settings]}}
+The '''Settings''' tab of iWD Manager lets administrators do the following:
+*View [[IWDSummary|Summary]] details of all categories, prioritization schemas and endpoints. You can also search the displayed items and export displayed items to .CSV format.
+*View, edit and create the [[IWDCategories|Categories]] displayed in the collapsible Categories panel. Categories correspond to business units, lines of business, departments or business processes whose workitems iWD will control.
+*View, edit and create different [[IWDPrioritization|Prioritization schemas]] that will be assigned to Categories for handling the Prioritization and escalation of the workitems in those Categories.
+*View, edit and create [[IWDEndpoints|Endpoints]] that can be associated with different Designer applications and assigned to the Categories.
+<!--*View, edit and create global configuration options for the operation of iWD Manager, including configuring webhook URLs for sending updates to workitems in their original source systems-->
+{{NoteFormat|Ask your Genesys team to configure other iWD settings on the Options toolbar, including notifications back to the source system.}}
+[[Category:V:PSAAS:Public]]