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= Chat Custom Message Block = | = Chat Custom Message Block = | ||
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You can use the '''Chat Custom Message''' block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send. | You can use the '''Chat Custom Message''' block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send. | ||
| − | {{NoteFormat|The '''Chat Custom Message''' block does not support Standard Responses or Field Codes. It also | + | {{NoteFormat|The '''Chat Custom Message''' block does not support Standard Responses or Field Codes. It also cannot be used as a busy treatment. This block is only supported for Designer deployments that are using ''legacy'' chat services (i.e. Chat Version 8.x). If you are not sure if this applies to your deployment, contact your Genesys representative.}} |
== Custom Messages tab == | == Custom Messages tab == | ||
Latest revision as of 12:32, October 2, 2020
Chat Custom Message Block
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
You can use the Chat Custom Message block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send.
Important
The Chat Custom Message block does not support Standard Responses or Field Codes. It also cannot be used as a busy treatment. This block is only supported for Designer deployments that are using legacy chat services (i.e. Chat Version 8.x). If you are not sure if this applies to your deployment, contact your Genesys representative.Custom Messages tab
Use the Custom Messages tab to add and manage chat messages.
Nick Name (optional) is the name that chat contacts will see as being the sender of the custom chat message. You can enter a name, select a variable, or leave this field blank.
Click Add Message to enter the value of the message. If you want to specify the value with a variable, select Var and choose the appropriate variable.
This page was last edited on October 2, 2020, at 12:32.
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