Jump to: navigation, search
(Update with the copy of version: draft)
(Modified comment string {{Template:PEC_Migrated| with __NOINDEX__ {{Template:PEC_Migrated|)
 
(13 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
= Gplus Adapter for Salesforce Lightning (v9) =
 
= Gplus Adapter for Salesforce Lightning (v9) =
  
−
__TOC__
+
__NOINDEX__ {{Template:PEC_Migrated|
−
Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
 
  
−
== Gplus Adapter features ==
+
Target=[https://all.docs.genesys.com/PEC-GPA/Current/Administrator/GplusSalesforce Gplus Adapter for Salesforce Lightning (v9)]}}
−
The integrated Agent Desktop solution provides [[Documentation:PSAAS:Agent:GPASFLWWE|Salesforce-specific features]] such as updating activity history, screen pop, and click-to-dial, and the following Genesys channels:
 
  
−
*Voice
+
 
−
*Chat
+
Genesys Engage cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
−
*Email
+
 
−
*Outbound Preview
+
See the [[Documentation:System:SOE:GenesysWebServicesandApplications:Current|Web Services and Applications]] topic in the ''[[Documentation:System:SOE:Welcome:Current|Supported Operating Environment Reference]]'' for a list of the browsers supported for Gplus Adapter.
−
*Open Media Workitems
+
 
−
<!--*Voice Supervision (monitoring, coaching, barge-in)-->
+
{{NoteFormat|The Gplus Adapter URL in Salesforce Call Center follows this format: <tt><nowiki>https://<your company name>/ui/crm-workspace/index.html</nowiki></tt><br />
 +
|1}}
  
 
== How do I setup Gplus Adapter in Salesforce Lightning? ==
 
== How do I setup Gplus Adapter in Salesforce Lightning? ==
−
You can setup Gplus Adapter by following the procedures described in [[Documentation:PSAAS:Administrator:GPlusSalesforceLightning|Configuring Gplus Adapter]].
+
You can setup Gplus Adapter by following the procedures described in [[Documentation:PSAAS:Administrator:GPlusSalesforceLightning|Integrating Gplus Adapter in Salesforce]].
 +
 
 +
== How do I migrate Gplus Adapter from an earlier version? ==
  
−
== How do I access Gplus Adapter? ==
+
Follow [[GPlusMigration90|this procedure]] to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce Lightning.
−
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.  
 
  
−
See [[Documentation:PSAAS:Agent:GPASFLGettingStarted|Getting started]] for more details.
+
== How do I configure Gplus Adapter functionality? ==
 +
First set up corresponding Salesforce objects and configurations, then enable Gplus options in [[umgrCRMAdapter|Agent Setup]].
  
−
<!--
+
You can configure the following Salesforce functionality:
 +
* [[GPlusSSO90|SSO]]
 +
* [[GplusClickToDial90|Click-to-dial]]
 +
* [[GplusScreenPop90|Screen pop]]
 +
* [[GplusActivityHistory90|Activity History]]
  
−
===What are the browsers supported?===
+
== How do I access Gplus Adapter? ==
−
You can access Agent Desktop in Salesforce Lightning through any one of the following supported web browsers:
+
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.
−
* Mozilla Firefox
 
−
* Google Chrome
 
−
* Internet Explorer 11
 
−
* Microsoft Edge
 
−
-->
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Latest revision as of 08:56, November 9, 2020

Gplus Adapter for Salesforce Lightning (v9)

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Gplus Adapter for Salesforce Lightning (v9).


Genesys Engage cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.

See the Web Services and Applications topic in the Supported Operating Environment Reference for a list of the browsers supported for Gplus Adapter.

Important
The Gplus Adapter URL in Salesforce Call Center follows this format: https://<your company name>/ui/crm-workspace/index.html

How do I setup Gplus Adapter in Salesforce Lightning?

You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.

How do I migrate Gplus Adapter from an earlier version?

Follow this procedure to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce Lightning.

How do I configure Gplus Adapter functionality?

First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.

You can configure the following Salesforce functionality:

How do I access Gplus Adapter?

You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.

This page was last edited on November 9, 2020, at 08:56.
Comments or questions about this documentation? Contact us for support!