Documentation:PSAAS:Administrator:IWDRBAC:Public

Roles and privileges for iWD Manager users

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to IWD Roles and Privileges.

Roles and privileges will be configured initially by Genesys Professional Services. The table below show the roles and privileges they will create for iWD users.

Privilege name	Roles
	iWD Business User	iWD Supervisor	iWD User	Notes
Workitems (Workitems tab in iWD Manager)
iWD.Workitems.canView	X	X	X	Requires iWD.Workitems.Search.canExecute privilege.
iWD.Workitems.canRead	X	X	X
iWD.Workitems.canDelete	X	X
iWD.Workitems.canUpdate	X	X
iWD.Workitems.canCreate	X
iWD.Workitems.BulkActions.canExecute	X
iWD.Workitems.Search.canExecute	X	X	X
iWD.Workitems.Search.canExecute	X	X	X
iWD.Workitems.Export.canExecute	X	X
iWD.Workitems.Hold.canExecute	X	X
iWD.Workitems.Cancel.canExecute	X	X
iWD.Workitems.Resume.canExecute	X	X
iWD.Workitems.Restart.canExecute	X	X
Dashboard (Summary tab)
iWD.Dashboard.canView	X	X	X	Requires iWD.Workitems.Search.canExecute privilege.
Settings (Settings tab)
iWD.Settings.canView	X	X	X
Settings/Categories
iWD.Categories.canView	X	X	X	Requires iWD.Categories.canRead privilege.
iWD.Categories.canRead	X	X	X
iWD.Categories.canUpdate	X
Settings/Prioritization
iWD.Prioritization.canView	X	X	X	Requires iWD.Prioritization.canRead privilege.
iWD.Prioritization.canRead	X	X	X
iWD.Prioritization.canUpdate	X
Settings/Endpoints
iWD.Endpoints.canView	X	X	X	Requires iWD.Endpoints.canRead privilege.
iWD.Endpoints.canRead	X	X	X
iWD.Endpoints.canUpdate	X