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(Update with the copy of version: 9.0.0DRAFT)
(Update with the copy of version: 9.0.0DRAFT)
 
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=Web Services and Applications Configuration Guide=
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=Workspace Web Edition Configuration Guide=
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Welcome to the ''Web Services and Applications Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
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Welcome to the ''Workspace Web Edition Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Workspace Web Edition. The following UIs are currently offered:
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*[[Documentation:PSAAS:Supervisor:AD|Workspace Web Edition]]
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*[[Documentation:PSAAS:Agent:AD|Workspace Web Edition]]
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<!--*Gplus Adapter for Salesforce-->
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*[[Documentation:PSAAS:Agent:GPASFL|Gplus Adapter for Salesforce]]
  
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'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:Welcome|Web Services and Applications Deployment Guide]].'''
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'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:Welcome|Workspace Web Edition Deployment Guide]].'''
  
 
<div class="map-box">
 
<div class="map-box">
 
====Workspace Web Edition====
 
====Workspace Web Edition====
 
*[[IntroToConfigOptions|Introduction To Configuration Options]]
 
*[[IntroToConfigOptions|Introduction To Configuration Options]]
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*[[EnablingFeatures|Granting Privileges in Workspace Web Edition]]
 
 
*[[SettingUpAgents|Setting Up Agents On The System]]
 
*[[SettingUpAgents|Setting Up Agents On The System]]
 
*[[SettingUpSupervisors|Setting Up Supervisors On The System]]
 
*[[SettingUpSupervisors|Setting Up Supervisors On The System]]
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*[[Documentation:Options:HTCC:HTCC-interaction-workspace|Workspace configuration options]]
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*[[Documentation:Options:HTCC:GWS-interaction-workspace|Workspace configuration options]]
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*[[Documentation:HTCC:MIG:UpgradeWWE:9.0.0|Migrating Workspace Web Edition]]
 
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</div>
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<!--
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<div class="map-box">
 
<div class="map-box">
 
====Gplus Adapter for Salesforce====
 
====Gplus Adapter for Salesforce====
 
*[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]]
 
*[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]]
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*[[GPAA|Gplus Adapter for Salesforce]]
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*[[GPlusSalesforceLightning|Integrating Gplus Adapter for Salesforce]]
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*[[GPAB|Gplus Adapter for Salesforce - WWE Option]]
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*[[Documentation:HTCC:MIG:UpgradeGplus:9.0.0|Migrating Gplus Adapter for Salesforce]]
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*[[Documentation:Options:HTCC:GWS-crm-adapter|Gplus Adapter Configuration Options]]
 
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<div style="clear:both;"></div>
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== What is Web Services and Applications?==
 
== What is Web Services and Applications?==
  
 
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
 
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
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* [[Documentation:PSAAS:Supervisor:AD|Workspace Web Edition]]
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* [[Documentation:PSAAS:Agent:AD|Workspace Web Edition]]
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<!--* Gplus Adapter for Salesforce-->
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* [[Documentation:PSAAS:Agent:GPASFLGplus|Adapter for Salesforce]]
  
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This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].
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This guide provides information about how to configure theWorkspace Web Edition. Before you get started, make sure you've completed the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]].
  
 
===Workspace Web Edition===
 
===Workspace Web Edition===
 
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.  
 
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.  
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<!--
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===Gplus Adapter for Salesforce===
 
===Gplus Adapter for Salesforce===
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Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter currently includes two separate modes:
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Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. It provides all the functionality available in Workspace Web Edition, along with additional Salesforce-specific features such as updating activity history, screen pop, and click-to-dial.
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====Standard Mode====
 
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In Standard Mode, Gplus Adapter for Salesforce is available in either Salesforce Classic and Salesforce Console. It provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.
 
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====Workspace Web Edition Mode====
 
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In Workspace Web Edition Mode, Gplus Adapter for Salesforce is available in Salesforce Console and Lightning Experience modes. It provides all the functionality available in Workspace Web Edition, along with additional Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Workspace Web Edition user interface and the following features:
 
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*Voice
 
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*Chat
 
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*Email
 
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*Outbound Preview
 
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*Voice and Chat Supervision (monitoring, coaching, barge-in)
 
 
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[[Category:V:HTCC:9.0.0]]
 
[[Category:V:HTCC:9.0.0]]

Latest revision as of 19:46, July 28, 2022

Workspace Web Edition Configuration Guide

Welcome to the Workspace Web Edition Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Workspace Web Edition. The following UIs are currently offered:

Before you get started, you must first follow the steps in the Workspace Web Edition Deployment Guide.

Workspace Web Edition

Gplus Adapter for Salesforce

This page was last edited on July 28, 2022, at 19:46.
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