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| | =Migrating from Workspace 8.5.2 to 9.0= | | =Migrating from Workspace 8.5.2 to 9.0= |
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| − | Agent Desktop UI
| + | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, see the ''Migration Guide'' for the [[Documentation:HTCC:MIG:UpgradeWWE:9.0.0|Migration Procedure]]. |
| − | Configuration Migration Procedure from 8.5 to 9.0
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| − | Some WWE options have been renamed, some others have been deleted, and some have been added.
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| − | Renamed options
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| − | expression.email-address → Renamed in expression.identify.email-address
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| − | expression.phone-number → Renamed in expression.identify.phone-number
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| − | expression.team-communicator-email-address → Renamed in expression.validate.email-address
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| − | expression.team-communicator-phone-number → Renamed in expression.validate.phone-number
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| − | Deleted options
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| − | Dashboard has been removed from WWE 9.0
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| − | As a result, option privilege.dashboard.can-use has been deleted from WWE template
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| − | New options
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| − | My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege
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| − | And another privilege has been introduced for Contact Center statistics view
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| − | privilege.performance-tracker.can-use: To display Performance Tracker view
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| − | privilege.monitor-dashboard.can-use: To display Contact Center Statistics view
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| − | Updated options
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| − | Some other options have been updated. The default value of these options have been updated:
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| − | privilege.contact.can-use
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| − | privilege.contact.can-delete-contact
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| − | privilege.SRL.can-use
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| − | privilege.chat.can-use
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| − | privilege.email.can-use
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| − | privilege.workbins.can-use
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| − | Default value for all these options above has been updated from true to false
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| − | agent-status.enabled-actions-global
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| − | agent-status.enabled-actions-by-channel:
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| − | Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff to Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff
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| − | Migration Procedure for Statistics | |
| − | The definitions of the statistics has been updated.
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| − | In 8.5, Server side Statistics configuration was found in statistics.yaml configuration file from GWS
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| − | In 9.0, Server side Statistics configuration is found in configuration server: statistics.definitions.XXX section in CloudCluster application
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| − | To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
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| − | What is lost when migrating from 8.5 to 9.0
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| − | Agents migrating from 8.5 to 9.0 will lose their personal favorites and their missed calls
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| − | For personal favorites, they will need to go to Team Communicator, search for the targets that were found as Personal Favorites, and add them again as favorites.
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| | [[Category:V:HTCC:9.0.0DRAFT]] | | [[Category:V:HTCC:9.0.0DRAFT]] |
