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| | =Migrating from Workspace 8.5.2 to 9.0= | | =Migrating from Workspace 8.5.2 to 9.0= |
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| − | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, there are many changes and differences between 8.5.2 and 9.0 that you should note. For configuration options, some have been [[Migrating8to9#Renamed_options|renamed]], some [[Migrating8to9#Removed_options|removed]], and many new ones [[Migrating8to9#New_options|added]]. The Agent UI is also significantly upgraded; refer to [[Documentation:PSAAS:Agent:Migrating:Public|this article]] for more information. [[Migrating8to9#Statistics_Definitions|Statistics]] are handled very differently in Workspace 9. | + | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, see the ''Migration Guide'' for the [[Documentation:HTCC:MIG:UpgradeWWE:9.0.0|Migration Procedure]]. |
| − | {{AnchorDiv|Renamed_options}}
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| − | ==Renamed options==
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| − | expression.email-address → Renamed in expression.identify.email-address
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| − | expression.phone-number → Renamed in expression.identify.phone-number
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| − | expression.team-communicator-email-address → Renamed in expression.validate.email-address
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| − | expression.team-communicator-phone-number → Renamed in expression.validate.phone-number
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| − | {{AnchorDiv|Removed_options}}
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| − | ==Removed options==
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| − | Dashboard has been removed from WWE 9.0
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| − | As a result, option privilege.dashboard.can-use has been deleted from WWE template
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| − | {{AnchorDiv|New_options}}
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| − | ==New options==
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| − | My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege
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| − | And another privilege has been introduced for Contact Center statistics view
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| − | privilege.performance-tracker.can-use: To display Performance Tracker view
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| − | privilege.monitor-dashboard.can-use: To display Contact Center Statistics view
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| − | Updated options
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| − | Some other options have been updated. The default value of these options have been updated:
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| − | privilege.contact.can-use
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| − | privilege.contact.can-delete-contact
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| − | privilege.SRL.can-use
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| − | privilege.chat.can-use
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| − | privilege.email.can-use
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| − | privilege.workbins.can-use
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| − | Default value for all these options above has been updated from true to false
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| − | agent-status.enabled-actions-global
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| − | agent-status.enabled-actions-by-channel:
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| − | Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff to Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff
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| − | {{AnchorDiv|Statistics_Definitions}}
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| − | ==Statistics Definitions==
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| − | The definitions of the statistics has been updated.
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| − | In 8.5, Server side Statistics configuration was found in statistics.yaml configuration file from GWS
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| − | In 9.0, Server side Statistics configuration is found in configuration server: statistics.definitions.XXX section in CloudCluster application
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| − | To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
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| − | What is lost when migrating from 8.5 to 9.0
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| − | Agents migrating from 8.5 to 9.0 will lose their personal favorites and their missed calls
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| − | For personal favorites, they will need to go to Team Communicator, search for the targets that were found as Personal Favorites, and add them again as favorites.
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| | [[Category:V:HTCC:9.0.0DRAFT]] | | [[Category:V:HTCC:9.0.0DRAFT]] |
