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=Migrating from Workspace 8.5.2 to 9.0=
 
=Migrating from Workspace 8.5.2 to 9.0=
  
If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, there are many changes and differences between 8.5.2 and 9.0 that you should note. For configuration options, some have been [[Migrating8to9#Renamed_options|renamed]], some [[Migrating8to9#Removed_options|removed]], and many new ones [[Migrating8to9#New_options|added]], and some existing options have been [[Migrating8to9#Updated_options|updated]]. The Agent UI is also significantly upgraded; refer to [[Documentation:PSAAS:Agent:Migrating:Public|this article]] for more information. [[Migrating8to9#Statistics_Definitions|Statistics]] are handled very differently in Workspace 9.
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If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, see the ''Migration Guide'' for the [[Documentation:HTCC:MIG:UpgradeWWE:9.0.0|Migration Procedure]].
{{AnchorDiv|Renamed_options}}
 
==Renamed options==
 
The following options have been renamed in Workspace 9.0 while their functionality remains the same as in Workspace 8.5.2:
 
 
 
{|
 
! 8.5.2 option name
 
! 9.0 option name
 
|-
 
| {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-email-address}}
 
| {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-identify-email-address}}
 
|-
 
| {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-phone-number}}
 
| {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-identify-phone-number}}
 
|-
 
| {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-team-communicator-email-address}}
 
| {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-validate-email-address}}
 
|-
 
| {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-team-communicator-phone-number}}
 
| {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-validate-phone-number}}
 
|}
 
 
 
{{AnchorDiv|Removed_options}}
 
==Removed options==
 
Workspace 9.0 no longer uses the Dashboard feature. The '''privilege.dashboard.can-use''' has been removed from the Workspace application template.
 
 
 
{{AnchorDiv|New_options}}
 
==New options==
 
My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege
 
 
 
And another privilege has been introduced for Contact Center statistics view
 
 
 
privilege.performance-tracker.can-use: To display Performance Tracker view
 
privilege.monitor-dashboard.can-use: To display Contact Center Statistics view
 
 
 
 
 
{{AnchorDiv|Updated_options}}
 
==Updated options==
 
Some other options have been updated. The default value of these options have been updated:
 
 
 
privilege.contact.can-use
 
privilege.contact.can-delete-contact
 
privilege.SRL.can-use
 
privilege.chat.can-use
 
privilege.email.can-use
 
privilege.workbins.can-use
 
Default value for all these options above has been updated from true  to  false
 
agent-status.enabled-actions-global
 
agent-status.enabled-actions-by-channel:
 
Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff    to  Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff
 
 
 
{{AnchorDiv|Statistics_Definitions}}
 
==Statistics Definitions==
 
The definitions of the statistics has been updated.
 
 
 
In 8.5, Server side Statistics configuration was found in statistics.yaml configuration file from GWS
 
 
 
In 9.0, Server side Statistics configuration is found in configuration server: statistics.definitions.XXX section in CloudCluster application
 
 
 
To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
 
 
 
What is lost when migrating from 8.5 to 9.0
 
Agents migrating from 8.5 to 9.0 will lose their personal favorites and their missed calls
 
 
 
For personal favorites, they will need to go to Team Communicator, search for the targets that were found as Personal Favorites, and add them again as favorites.
 
  
 
[[Category:V:HTCC:9.0.0DRAFT]]
 
[[Category:V:HTCC:9.0.0DRAFT]]

Latest revision as of 19:33, September 28, 2020

Migrating from Workspace 8.5.2 to 9.0

If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, see the Migration Guide for the Migration Procedure.

This page was last edited on September 28, 2020, at 19:33.
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