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| | =Migrating from Workspace 8.5.2 to 9.0= | | =Migrating from Workspace 8.5.2 to 9.0= |
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| − | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, there are many changes and differences between 8.5.2 and 9.0 that you should note. For configuration options, some have been [[Migrating8to9#Renamed_options|renamed]], some [[Migrating8to9#Removed_options|removed]], and many new ones [[Migrating8to9#New_options|added]], and some existing options have been [[Migrating8to9#Updated_options|updated]]. The Agent UI is also significantly upgraded; refer to [[Documentation:PSAAS:Agent:Migrating:Public|this article]] for more information. [[Migrating8to9#Statistics_Definitions|Statistics]] are handled very differently in Workspace 9. | + | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, see the ''Migration Guide'' for the [[Documentation:HTCC:MIG:UpgradeWWE:9.0.0|Migration Procedure]]. |
| − | {{AnchorDiv|Renamed_options}}
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| − | ==Renamed options==
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| − | The following options have been renamed in Workspace 9.0 while their functionality remains the same as in Workspace 8.5.2:
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| − | {|
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| − | ! 8.5.2 option name
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| − | ! 9.0 option name
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| − | |-
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-email-address}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-identify-email-address}}
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-phone-number}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-identify-phone-number}}
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| − | |-
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-team-communicator-email-address}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-validate-email-address}}
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| − | |-
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-team-communicator-phone-number}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-validate-phone-number}}
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| − | |}
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| − | {{AnchorDiv|Removed_options}}
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| − | ==Removed options==
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| − | Workspace 9.0 no longer uses the Dashboard feature. The '''privilege.dashboard.can-use''' has been removed from the Workspace application template.
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| − | {{AnchorDiv|New_options}}
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| − | ==New options==
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| − | Workspace 9 introduces many [[Documentation:PSAAS:Agent:Migrating:Public|new interface elements]] to enhance the agent experience.
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| − | The Workspace 8.5.2 '''My Statistics''' tab has been replaced with the '''Performance tracker''' and '''Contact Center Statistics''' views. Use the following privileges to enable these views:
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| − | * Performance Tracker: {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-performance-tracker-can-use}}
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| − | * Contact Center Statistics: {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-monitor-dashboard-can-use}}
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| − | {{AnchorDiv|Updated_options}}
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| − | ==Updated options==
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| − | The default value of some options have been updated.
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| − | * The default value of these options has been updated from <tt>true</tt> to <tt>false</tt>:
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege.contact.can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege.contact.can-delete-contact}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege.SRL.can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege.chat.can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege.email.can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege.workbins.can-use}}
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| − | * The default value of these options has been updated from <tt>Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff</tt> to <tt>Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff</tt>:
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:agent-status.enabled-actions-global}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:agent-status.enabled-actions-by-channel}}
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| − | {{AnchorDiv|Statistics_Definitions}}
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| − | ==Statistics Definitions==
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| − | The definitions of the statistics has been updated.
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| − | In 8.5, Server side Statistics configuration was found in statistics.yaml configuration file from GWS
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| − | In 9.0, Server side Statistics configuration is found in configuration server: statistics.definitions.XXX section in CloudCluster application
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| − | To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
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| − | What is lost when migrating from 8.5 to 9.0
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| − | Agents migrating from 8.5 to 9.0 will lose their personal favorites and their missed calls
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| − | For personal favorites, they will need to go to Team Communicator, search for the targets that were found as Personal Favorites, and add them again as favorites.
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| | [[Category:V:HTCC:9.0.0DRAFT]] | | [[Category:V:HTCC:9.0.0DRAFT]] |
