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| | =Migrating from Workspace 8.5.2 to 9.0= | | =Migrating from Workspace 8.5.2 to 9.0= |
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| − | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, there are many changes and differences between 8.5.2 and 9.0 that you should note. For configuration options, some have been [[Migrating8to9#Renamed_options|renamed]], some [[Migrating8to9#Removed_options|removed]], and many new ones [[Migrating8to9#New_options|added]], and some existing options have been [[Migrating8to9#Updated_options|updated]]. The Agent UI is also significantly upgraded; refer to [[Documentation:PSAAS:Agent:Migrating:Public|this article]] for more information. [[Migrating8to9#Statistics_Definitions|Statistics]] are handled very differently in Workspace 9. | + | If you are a user of Workspace Web Edition 8.5.2 who is migrating to Workspace Web Edition 9.0, see the ''Migration Guide'' for the [[Documentation:HTCC:MIG:UpgradeWWE:9.0.0|Migration Procedure]]. |
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| − | The following agent specific information is not carried over during the migrating process:
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| − | * Personal favorites (these must be [[Documentation:PSAAS:Agent:ADTeamCommunicator:Public#Using_Favorites|added manually]] through Team Communicator)
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| − | * Missed calls
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| − | {{AnchorDiv|Renamed_options}}
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| − | ==Renamed options==
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| − | The following options have been renamed in Workspace 9.0 while their functionality remains the same as in Workspace 8.5.2:
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| − | {|
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| − | ! 8.5.2 option name
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| − | ! 9.0 option name
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-email-address}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-identify-email-address}}
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-phone-number}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-identify-phone-number}}
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-team-communicator-email-address}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-validate-email-address}}
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| − | | {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:expression-team-communicator-phone-number}}
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| − | | {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:expression-validate-phone-number}}
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| − | |}
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| − | {{AnchorDiv|Removed_options}}
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| − | ==Removed options==
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| − | Workspace 9.0 no longer uses the Dashboard feature. The '''privilege.dashboard.can-use''' has been removed from the Workspace application template.
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| − | {{AnchorDiv|New_options}}
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| − | ==New options==
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| − | Workspace 9 introduces many [[Documentation:PSAAS:Agent:Migrating:Public|new interface elements]] to enhance the agent experience.
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| − | The Workspace 8.5.2 '''My Statistics''' tab has been replaced with the '''Performance tracker''' and '''Contact Center Statistics''' views. Use the following privileges to enable these views:
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| − | * Performance Tracker: {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-performance-tracker-can-use}}
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| − | * Contact Center Statistics: {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-monitor-dashboard-can-use}}
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| − | {{AnchorDiv|Updated_options}}
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| − | ==Updated options==
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| − | The default value of some options have been updated.
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| − | * The default value of these options has been updated from <tt>true</tt> to <tt>false</tt>:
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-delete-contact}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-SRL-can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-chat-can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-email-can-use}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:privilege-workbins-can-use}}
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| − | * The default value of these options has been updated from <tt>Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff</tt> to <tt>Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff</tt>:
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:agent-status-enabled-actions-global}}
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| − | ** {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:agent-status-enabled-actions-by-channel}}
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| − | {{AnchorDiv|Statistics_Definitions}}
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| − | ==Statistics Definitions==
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| − | The definitions of statistics used in the '''Performance Tracker''', '''Contact Center Statistics''', and '''Team Communicator''' have been updated. In Workspace 8.5, the Server-side Statistics configuration was handled in the '''statistics.yaml''' [[Documentation:HTCC:IWWDep:EnablingAgentstoViewKPIs:8.5.2|configuration file from Genesys Web Services]]. In Workspace 9.0, Server-side Statistics configuration is found in the '''CloudCluster''' application in Genesys Administrator Extension; they are defined by the '''statistics.definitions.XXX''' sections.
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| − | [[File:GAPI_900_AverageWaitingTime_Statistic.png|400px]]
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| − | To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
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| | [[Category:V:HTCC:9.0.0DRAFT]] | | [[Category:V:HTCC:9.0.0DRAFT]] |
