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=Test IWD provisioning=
 
=Test IWD provisioning=
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You can test your iWD provisioning setup by using this procedure in conjunction with the supplied CIWD Designer sample application.
 
You can test your iWD provisioning setup by using this procedure in conjunction with the supplied CIWD Designer sample application.
  
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#Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the [https://docs.genesys.com/Documentation/PSAAS/Public/RPRT/RTRTemplates Genesys-supplied Pulse widget templates].  
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#Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the [[Documentation:PSAAS:RPRT:RTRTemplates:Public|Genesys-supplied Pulse widget templates]].  
 
#Check that the interaction appears as expected in iWD Manager.
 
#Check that the interaction appears as expected in iWD Manager.
 
##In the iWD Manager '''Workitems''' tab, check Search, filter and modify workitems.
 
##In the iWD Manager '''Workitems''' tab, check Search, filter and modify workitems.
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#*<tt>GSYS_skill_2 > 2</tt>
 
#*<tt>GSYS_skill_2 > 2</tt>
 
#*<tt>GSYS_skill_3 > 2</tt>  
 
#*<tt>GSYS_skill_3 > 2</tt>  
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<!--#Login employee #2 with the same skill profile. -->
 
 
#Make employee #1 ready.
 
#Make employee #1 ready.
 
#Three minutes after receipt, the workitem should be routed to employee #1.
 
#Three minutes after receipt, the workitem should be routed to employee #1.
 
#Open the workitem.  
 
#Open the workitem.  
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<!--#Transfer the workitem to queue 2. {{Editgrn_open}}(first mention of queues - pls expand).{{Editgrn_close}}-->
 
 
#Disposition the workitem.
 
#Disposition the workitem.
 
#View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
 
#View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
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<!--#Open the workitem with queue 2.-->
 
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<!--#Disposition the workitem. -->
 
 
#Wait for 15 minutes.
 
#Wait for 15 minutes.
 
#Check the Genesys CX Insights for iWD reports.
 
#Check the Genesys CX Insights for iWD reports.
  
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[[Category:V:PSAAS:Public]]

Latest revision as of 08:56, November 9, 2020

Test IWD provisioning

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Test IWD Provisioning.


You can test your iWD provisioning setup by using this procedure in conjunction with the supplied CIWD Designer sample application.

  1. Create an interaction with this cURL command that will set the workitem's activation time to three minutes in the future. 
     curl --location --request POST 'https://<iwd-host>/iwd/v3/items' \
 --header 'Content-Type: application/json' \
 --header 'x-api-key: <iwd x-api-key>' \
 --data-raw '{
 "external_id":"e21c3332-eecd-4f3b-8a7f-c90",
 "FirstName":"Leonardo123",
 "LastName":"Doe",
 "EmailAddress":"Leonardo123@Doe.com",
 "PhoneNumber": "(925)555-1236499",
 "activate":"2020-02-18T11:35:03.077Z"    //Sample timestamp. Can be set to 3 minutes ahead of current time 
 }'
  2. Check that the interaction appears in real time reporting by creating iWD Queue Activity and iWD Agent Activity widgets based on the Genesys-supplied Pulse widget templates.
  3. Check that the interaction appears as expected in iWD Manager.
    1. In the iWD Manager Workitems tab, check Search, filter and modify workitems.
    2. In the iWD Manager Summary tab, check Category-based graphs and statistics.
    3. In the iWD Manager Settings tab, check the configuration of Category tree, Priority and Endpoints.
  4. Check workitem routing to an agent.
  5. Login workspace employee #1 with the following skill profile:
    • GSYS_skill_1 > 5
    • GSYS_skill_2 > 2
    • GSYS_skill_3 > 2
  6. Make employee #1 ready.
  7. Three minutes after receipt, the workitem should be routed to employee #1.
  8. Open the workitem.
  9. Disposition the workitem.
  10. View the transfer in real time reporting by using the iWD Queue Activity and iWD Agent Activity templates described above.
  11. Wait for 15 minutes.
  12. Check the Genesys CX Insights for iWD reports.
This page was last edited on November 9, 2020, at 08:56.
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