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| | =GWS Report Time In Focus= | | =GWS Report Time In Focus= |
| − | {{NoteFormat|The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc. Copyright © 2020 Genesys Telecommunications Laboratories, Inc. All rights reserved.}} | + | {{NoteFormat|This document has been prepared specifically for Apple for release with Web Services and Applications 8.5.202.79. The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc. Copyright © 2020 Genesys Telecommunications Laboratories, Inc. All rights reserved.}} |
| − | | + | ==Introduction== |
| − | == 8.5.202.79 == | + | The '''ReportTimeInFocus''' request accepts MediaType in payload for [https://docs.genesys.com/Documentation/RN/8.5.x/web-svr-apps85rn/web-svr-apps8520279 8.5.202.79] and later versions of Web Services and Applications. The property name is "mediaType". The valid value is any string which should be transferred as-is to Interaction Server. This property is optional. |
| − | <font size="5">Web Services and Applications Release Notes</font>
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| − | <!--Web Services and Applications8.5.202.79-->
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| − | {|
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| − | ! '''Release Date'''
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| − | ! '''Release Type'''
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| − | ! '''Restrictions'''
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| − | ! '''AIX'''
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| − | ! '''Linux'''
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| − | ! '''Solaris'''
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| − | ! '''Windows'''
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| − | |-
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| − | | 06/16/20
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| − | | Hot Fix
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| − | | <!--text-->
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| − | | <!--AIX-->
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| − | | X<!--Linux-->
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| − | | <!--Solaris-->
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| − | | <!--Windows-->
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| − | |}<br/>
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| − | __TOC__
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| − | <!--Start Helpful Links Section-->
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| − | {{:Documentation:RN:Library:HLStart:TMPLT|component=Web Services and Applications|shortname=web-svr-apps}}
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| − | <!--====Deployment Procedure====
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| − | Uncomment to include in Helpful Links-->
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| − | <!--====Release Advisory====
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| − | Uncomment to include in Helpful Links-->
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| − | {{:Documentation:RN:Library:HLEnd:TMPLT|productshortname=HTCC|productdisplayname=Web Services and Applications}}
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| − | <!--End Helpful Links Section-->
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| − | <!-- Start of What's New 8.5.202.79 section -->
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| − | ==What's New==
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| − | <!--This release contains the following new features and enhancements:
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| − | | |
| − | <h3 class="releasenote-component-heading">Workspace Web Edition</h3>
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| − | <h3 class="releasenote-component-heading">Web Services API</h3>
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| − | <h3 class="releasenote-component-heading">CRM Gplus Adapters</h3>
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| − | | |
| − | | |
| − | For releases with no new features or enhancements, replace the introductory sentence. The suggested wording is:-->
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| − | This release includes only resolved issues.
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| − | <!--Suggested wording for a version created that supports Language Packs -->
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| − | <!-- This release of Business Process for Use with Facebook 8.5.x supports the following Language Packs. Consult the Language Pack release notes for information on changes to the Language Pack that may affect the functionality of Web Services and Applications.-->
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| − | <!-- End of What's New 8.5.202.79 section-->
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| − | <!-- Start of Resolved Issues 8.5.202.79 section -->
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| − | ==Resolved Issues==
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| − | <!-- Standard sentence. Do not change, except as noted below. -->
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| − | This release contains the following resolved issues:
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| − | <hr class="item-separator">
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| − | <h3 class="releasenote-component-heading">Workspace Web Edition</h3>
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | The '''GSW_CALL_RESULT''' key is no longer sent as part of the '''RecordProcessed''' event if:
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| − | * The agent does not have the privilege to set a Call Result.
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| − | * The Call Result has not been modified by the agent while handling the record.
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| − | * The selected Call Result is Unknown. (HTCC-31054)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <h3 class="releasenote-component-heading">Web Services API</h3>
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| − | | |
| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | The '''ReportTimeInFocus''' request accepts MediaType in payload for 8.5.202.79 and later versions of Web Services and Applications. The property name is "mediaType". The valid value is any string which should be transferred as-is to Interaction Server. This property is optional.
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| | <source lang="text"> | | <source lang="text"> |
| | POST /api/v2/me/interactions/{interactionId} | | POST /api/v2/me/interactions/{interactionId} |
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| | } | | } |
| | </source> | | </source> |
| − | (HTCC-31080)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | Web Services can now change an agent's state when the agent does not answer an invite to Consult or Conference by a queue (routing-based). To enable this feature, set the value of the '''enableNotReadyOnConferenceInviteExpiration''' option to '''true''' in the '''serverSettings''' section of the '''application.yaml''' file. The value is '''false''' by default. You can configure the status which will be set using the '''statusNameOnConferenceInviteExpiration''' option in the same '''serverSettings''' section. The default value is '''NotReady'''. (HTCC-31023)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | When replying all to an email interaction, the sender's address is removed from recipients lists ("To", "Cc", "Bcc"). To enforce the case-insensitive comparison of email addresses, set the value of the '''enableEmailCaseInsensitive''' option to '''true''' in the '''serverSettings''' section of the '''application.yaml''' file. The default value is '''false'''. (HTCC-31007)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | Web Services can now get the current interaction from Interaction Server if an agent is disconnected from one Web Services node and reconnected to another. To enable this feature, set the value of the '''enableInteractionRequestPull''' option to '''true'''. This feature is only applicable if the agent reconnects using the same Workspace Web Edition instance. It does not apply to any supervisors associated with the interaction or any active consultations. Previously, it was possible to have more than one agent in the same chat session due to the way Web Services handled interactions when an agent switched connections to a new node while handling an interaction. (HTCC-30978)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | If a supervisor who is monitoring more than one agent stops monitoring one of the agents, monitoring of all the other agents is no longer stopped and the supervisor continues to receive monitoring notices for the remaining agents. (HTCC-30952)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | The Chat API now includes '''referenceId''' in all chat-related HTTP responses that will be followed by CometD notification(s). It is possible to link a request and notifications sent as a result of the request. (HTCC-30874, HTCC-30875)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <h3 class="releasenote-component-heading">CRM Gplus Adapters</h3>
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| − | <!-- Beginning of "Corrections and Modifications" item -->
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| − | '''Workspace Web Edition deployed as an embedded application in Salesforce Lightning Experience'''
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| − |
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| − | All Team Communicator search results items can now be accessed. Previously, the last item and information on the number of matching items in the search results list were not accessible. (HTCC-31052)
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| − | <hr class="item-separator">
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| − | <!-- End of "Corrections and Modifications" item -->
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| − | <!--For releases with no resolved issues, replace the introductory sentence. The suggested wording is:
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| − | "This release contains no resolved issues."-->
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| − | <!-- End of Resolved Issues 8.5.202.79 -->
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| − | ==Upgrade Notes==
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| − | No special procedure is required to upgrade to release 8.5.202.79.
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| − | <!--The following sections are optional. If required, move the section above this comment.
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| − | ==Dependencies==
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| − | (OPTIONAL) Section specific to GIM, ICON, T-Server, SIP Server, and other components that need special boilerplate information.
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| − | ==Supported Languages==
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| − | See [[web-svr-apps85Loc#Release_8.5.x_Translation_Support|Release 8.5.x Translation Support.]]
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| − | -->
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| − |
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| | ==Overview== | | ==Overview== |
| | With this request, the agent will report the time spent working directly or indirectly on the interaction. | | With this request, the agent will report the time spent working directly or indirectly on the interaction. |
