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= Getting Started= | = Getting Started= | ||
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Designer provides easy-to-use, highly functional [[Blocks|blocks]] that enable common tasks in a simple and straightforward manner. For example, there are blocks for [[Menu|building menus]], [[PlayMessage|playing messages]], [[Segmentation|setting up decision points]], [[RouteAgent|routing interactions to agents]], and [[Survey|offering surveys]]. | Designer provides easy-to-use, highly functional [[Blocks|blocks]] that enable common tasks in a simple and straightforward manner. For example, there are blocks for [[Menu|building menus]], [[PlayMessage|playing messages]], [[Segmentation|setting up decision points]], [[RouteAgent|routing interactions to agents]], and [[Survey|offering surveys]]. | ||
| − | To build an application, you simply drag blocks from the '''Palette''' and drop them into the '''Application Flow''', which is divided into [[ | + | To build an application, you simply drag blocks from the '''Palette''' and drop them into the '''Application Flow''', which is divided into [[ApplicationPhases|phases]] and represents the application structure. |
For example, you might use the following blocks in the '''Assisted Service''' phase, in which an agent helps a customer. The first block controls the announcement to the caller that they are being transferred, and the second block controls the routing function to an agent: | For example, you might use the following blocks in the '''Assisted Service''' phase, in which an agent helps a customer. The first block controls the announcement to the caller that they are being transferred, and the second block controls the routing function to an agent: | ||
Latest revision as of 12:32, October 2, 2020
Getting Started
Designer provides easy-to-use, highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys.
To build an application, you simply drag blocks from the Palette and drop them into the Application Flow, which is divided into phases and represents the application structure.
For example, you might use the following blocks in the Assisted Service phase, in which an agent helps a customer. The first block controls the announcement to the caller that they are being transferred, and the second block controls the routing function to an agent:
But before you start building applications, you should learn about some of the key concepts. The following topics provide an overview of things you should know when working with Designer: