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(→‎AgentStateAfterCallWork)
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=After Call Work=
 
=After Call Work=
 +
__NOTOC__
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This operation is part of the [[VoiceAPI|Voice API]] section of the [[Welcome|Web Services API]].
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==Overview==
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Sets the current user to the NotReady state with a workmode of AfterCallWork. AfterCallWork is a [[SettingsSystem#Agent_states_settings|system-defined agent state]] operation and is always available for use.
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{|
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! Request URL
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| /api/v2/me/channels/voice
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|-
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! HTTP method
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| POST
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|-
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! Required features
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| api-voice
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|}
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 +
==Parameters==
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{|
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! Parameter
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! Value
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|-
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| operationName
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| AfterCallWork
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|-
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| wrapUpTime
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| This parameter is passed to T-Server in extensions to change/cancel agent wrap-up time.
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|-
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|}
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 +
==Sample==
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===Request===
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<source lang="text">
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POST api/v2/me/channels/voice
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{
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  "operationName": "AfterCallWork" ,
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  "wrapUpTime": "0"
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}
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</source>
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===HTTP response===
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<source lang="text">
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{
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  "statusCode": 0
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}
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</source>
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===CometD notification===
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<source lang="text">
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{
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  "data": {
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    "messageType": "DeviceStateChangeMessage",
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    "devices": [
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      {
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        "id": "74152ed8-858f-4a33-9e96-36213a678d30",
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        "deviceState": "Active",
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        "userState": {
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          "id": "D3663509-3D82-4DD3-A82E-2EA8EFA02AEF",
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          "displayName": "AfterCallWork",
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          "state": "NotReady",
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          "workMode": "AfterCallWork"
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        },
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        "phoneNumber": "5000",
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        "e164Number": "5000",
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        "telephonyNetwork": "Private",
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        "doNotDisturb": "Off",
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        "voiceEnvironmentUri": "http://127.0.0.1:8080/api/v2/voice-environments/370ef5e6-9e3c-4d91-9588-7f4dfe67e011",
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        "capabilities": [
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          "ForwardCallsOn",
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          "DoNotDisturbOn"
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        ]
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      }
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    ]
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  },
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  "channel": "/v2/me/devices"
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}
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</source>
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Latest revision as of 17:15, July 14, 2017

After Call Work

This operation is part of the Voice API section of the Web Services API.

Overview

Sets the current user to the NotReady state with a workmode of AfterCallWork. AfterCallWork is a system-defined agent state operation and is always available for use.

Request URL /api/v2/me/channels/voice
HTTP method POST
Required features api-voice

Parameters

Parameter Value
operationName AfterCallWork
wrapUpTime This parameter is passed to T-Server in extensions to change/cancel agent wrap-up time.

Sample

Request

POST api/v2/me/channels/voice
{
  "operationName": "AfterCallWork" ,
  "wrapUpTime": "0"

}

HTTP response

{
  "statusCode": 0
}

CometD notification

{
  "data": {
    "messageType": "DeviceStateChangeMessage",
    "devices": [
      {
        "id": "74152ed8-858f-4a33-9e96-36213a678d30",
        "deviceState": "Active",
        "userState": {
          "id": "D3663509-3D82-4DD3-A82E-2EA8EFA02AEF",
          "displayName": "AfterCallWork",
          "state": "NotReady",
          "workMode": "AfterCallWork"
        },
        "phoneNumber": "5000",
        "e164Number": "5000",
        "telephonyNetwork": "Private",
        "doNotDisturb": "Off",
        "voiceEnvironmentUri": "http://127.0.0.1:8080/api/v2/voice-environments/370ef5e6-9e3c-4d91-9588-7f4dfe67e011",
        "capabilities": [
          "ForwardCallsOn",
          "DoNotDisturbOn"
        ]
      }
    ]
  },
  "channel": "/v2/me/devices"
}
This page was last edited on July 14, 2017, at 17:15.
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