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Latest revision as of 12:35, October 2, 2020

ARS: Add Agents

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



In the Add/Remove Scenario Elements (ARS) Wizard Add Agents screen:

  1. Select one or more agents from the tree, which includes business units, sites, and agents.
    Tip
    The tree shows only those sites that the scenario included when it was created, and by default, all agents matching the activities that were selected on the Select Activities screen are selected.
  2. Click Next to proceed to the next screen.
This page was last edited on October 2, 2020, at 12:35.
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