IWWDep Table of Contents Page
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{{#topic:SettingUpAgents}} | {{#topic:SettingUpAgents}} | ||
{{#topic:SettingUpSupervisors}} | {{#topic:SettingUpSupervisors}} | ||
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{{#topic:DisasterRecovery}} | {{#topic:DisasterRecovery}} | ||
{{#topic:EnablingComms}} | {{#topic:EnablingComms}} | ||
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*{{#topic:IntVoicemail}} | *{{#topic:IntVoicemail}} | ||
*{{#topic:IntWorkitems}} | *{{#topic:IntWorkitems}} | ||
| + | *{{#topic:IntAgentAssist}} | ||
*{{#topic:IntSRL}} | *{{#topic:IntSRL}} | ||
{{#topic:EnablingAgentstoViewKPIs}} | {{#topic:EnablingAgentstoViewKPIs}} | ||
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*{{#topic:ActivityHistory}} | *{{#topic:ActivityHistory}} | ||
*{{#topic:GPAConfig}} | *{{#topic:GPAConfig}} | ||
| + | *{{#topic:GplusServiceClientAPI}} | ||
*{{#topic:GplusTroubleshoot90}} | *{{#topic:GplusTroubleshoot90}} | ||
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<!--{{#topic:DisasterRecovery}}--> | <!--{{#topic:DisasterRecovery}}--> | ||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Latest revision as of 15:58, September 12, 2022
Welcome title: Workspace Web Edition Configuration Guide
IntroToConfigOptions title: Introduction To Configuration Options
OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
Migrating8to9 title: Migrating from Workspace 8.5.2 to 9.0
SettingUpSystem title: Setting up Workspace on your system
ConfigUI title: Configuring the User Interface
SettingUpAgents title: Setting Up Agents On The System
SettingUpSupervisors title: Setting Up Supervisors On The System
SettingUpDivisions title: Setting Up Agent Workspace for Divisions
DisasterRecovery does not exist. Click to create DisasterRecovery in 9.0.0DRAFT
EnablingComms title: Enabling Internal Communications
SIPPhoneConfig title: Genesys Softphone integration
HandlingInteractions title: Interaction handling
- IntVoice title: Voice
- IntOutboundCampaigns title: Outbound campaigns
- IntEmail title: Email
- IntChat title: Chat
- CustomerCase title: Customer Case
- IntWorkbins title: Workbins
- IntVoicemail title: Voicemail
- IntWorkitems title: Workitems
- IntAgentAssist title: Agent Assist
- IntSRL title: Standard Responses Library
EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
ActionCodes title: Configuring Not Ready Reason Codes
EmailQA title: Email Quality Assurance
EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
Cobrowse title: Enabling Co-browse Sessions
Altocloud title: Enabling Altocloud Journey Analytics
ActiveRecordingSetup title: Recording Setup
ServiceClientAPI title: Enabling the Service Client API
WWETroubleshoot90 title: Troubleshooting Workspace Web Edition
GPAProvisioning title: Gplus Adapter for Salesforce (v9)
- GPlusSalesforceLightning title: Integrating Gplus Adapter in Lightning
- GPlusSalesforceClassic title: Integrating Gplus Adapter in Classic
- GPlusMigration90 title: Migrating to Gplus Adapter (v9)
- GPSSO title: Configuring SSO
- GPlusGenFeatures title: Configuring and Using General Features
- ClicktoDial title: Click-to-dial
- ScreenPop title: Screen Pop
- ActivityHistory title: Activity History
- GPAConfig title: Configuration Options
- GplusServiceClientAPI title: Gplus Adapter support for Service Client API
- GplusTroubleshoot90 title: Troubleshooting Gplus Adapter Integration with Salesforce
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