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= Intercommunication= | = Intercommunication= | ||
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| + | {{Editgrn_open}}Add descriptive text{{Editgrn_close}} | ||
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| + | ===Intercommunication=== | ||
| + | ====intercommunication.chat.queue==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: Name of a valid Script object of type Interaction Queue | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for Chat. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | ||
| + | |||
| + | ====intercommunication.chat.routing-based-actions==== | ||
| + | * Default Value: OneStepTransfer | ||
| + | * Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform. | ||
| + | |||
| + | ====intercommunication.chat.routing-based-targets==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: Blank or a comma-separated list of valid object types from the following list: Agent | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.chat.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | ||
| + | |||
| + | ====intercommunication.email.queue==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: The name of a valid Script object of type Interaction Queue | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for E-Mail. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | ||
| + | |||
| + | ====intercommunication.email.routing-based-actions==== | ||
| + | * Default Value: OneStepTransfer | ||
| + | * Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform. | ||
| + | |||
| + | ====intercommunication.email.routing-based-targets==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: A comma-separated list of valid object types from the following list: Agent | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.email.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | ||
| + | |||
| + | ====intercommunication.voice.routing-based-actions==== | ||
| + | * Default Value: MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer | ||
| + | * Valid Values: A comma-separated list of valid operation names from the following list: MakeCall, OneStepTransfer, InitTransfer, InitConference, OneStepConference. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Defines the list of routing-based actions that an agent may perform. | ||
| + | |||
| + | ====intercommunication.voice.routing-based-targets==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: A comma-separated list of valid object types from the following list: Agent, RoutingPoint, TypeDestination. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.voice.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | ||
| + | |||
| + | ====intercommunication.voice.routing-points==== | ||
| + | * Default Value: An empty string. | ||
| + | * Valid Values: A call number name in the following format: $dn_name$ | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Determines the call number that is used by the routing-based feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | ||
| + | |||
| + | ====intercommunication.voice.single-step-conference-enabled==== | ||
| + | * Default Value: Agent,AgentGroup,RoutingPoint,Contact,TypeDestination | ||
| + | * Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination. | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Specifies the list of targets that are enabled in Team Communication for a single-step conference. | ||
| + | |||
| + | |||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 15:39, February 13, 2014
Intercommunication
Add descriptive text
Intercommunication
intercommunication.chat.queue
- Default Value: An empty string.
- Valid Values: Name of a valid Script object of type Interaction Queue
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for Chat. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.chat.routing-based-actions
- Default Value: OneStepTransfer
- Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform.
intercommunication.chat.routing-based-targets
- Default Value: An empty string.
- Valid Values: Blank or a comma-separated list of valid object types from the following list: Agent
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option intercommunication.chat.routing-based-actions.
Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.email.queue
- Default Value: An empty string.
- Valid Values: The name of a valid Script object of type Interaction Queue
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for E-Mail. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.email.routing-based-actions
- Default Value: OneStepTransfer
- Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform.
intercommunication.email.routing-based-targets
- Default Value: An empty string.
- Valid Values: A comma-separated list of valid object types from the following list: Agent
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option intercommunication.email.routing-based-actions.
Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.voice.routing-based-actions
- Default Value: MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer
- Valid Values: A comma-separated list of valid operation names from the following list: MakeCall, OneStepTransfer, InitTransfer, InitConference, OneStepConference.
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of routing-based actions that an agent may perform.
intercommunication.voice.routing-based-targets
- Default Value: An empty string.
- Valid Values: A comma-separated list of valid object types from the following list: Agent, RoutingPoint, TypeDestination.
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option intercommunication.voice.routing-based-actions.
Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.voice.routing-points
- Default Value: An empty string.
- Valid Values: A call number name in the following format: $dn_name$
- Changes take effect: When the session is started or restarted.
- Description: Determines the call number that is used by the routing-based feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.voice.single-step-conference-enabled
- Default Value: Agent,AgentGroup,RoutingPoint,Contact,TypeDestination
- Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of targets that are enabled in Team Communication for a single-step conference.
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