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__NOTOC__ | __NOTOC__ | ||
| − | + | Workspace Web Edition provides the following options for managing KPIs: | |
| − | |||
====kpi.displayed-kpis==== | ====kpi.displayed-kpis==== | ||
* Default Value: An empty string. | * Default Value: An empty string. | ||
Revision as of 18:33, March 12, 2014
KPI
Workspace Web Edition provides the following options for managing KPIs:
kpi.displayed-kpis
- Default Value: An empty string.
- Valid Values: A comma-separated list of KPI names.
- Changes take effect: When the session is started or restarted.
- Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the Procedure: Enabling Agent View KPIs and Contact Center Statistic for more information.
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