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This guide provides information about configuring the Workspace Web Edition interface. You must first deploy [[Documentation:HTCC:Dep:Welcome:8.5.2|Workspace Web Edition & Web Services]].
 
This guide provides information about configuring the Workspace Web Edition interface. You must first deploy [[Documentation:HTCC:Dep:Welcome:8.5.2|Workspace Web Edition & Web Services]].
 
====Product Overview====
 
====Product Overview====
{| width="360"
+
{|
! colspan="3" align="center" | <font size="3">Product Overview</font>
+
| width="360"[[ClientSideBrowserSupport|Client Side Browser Support]]  
|-
+
| width="360"[[SettingUpAgents|Setting Up Agents]]
| [[ClientSideBrowserSupport|Client Side Browser Support]]  
+
| width="360"[[AgentLoginAndAuthentication|Agent Login And Authentication]]
| [[SettingUpAgents|Setting Up Agents]]
 
| [[AgentLoginAndAuthentication|Agent Login And Authentication]]
 
 
|-
 
|-
 
| [[EnablingInternalExternalCommunications|Enabling Internal External Communications]]
 
| [[EnablingInternalExternalCommunications|Enabling Internal External Communications]]

Revision as of 17:49, February 13, 2014

Workspace Web Edition Configuration Guide v852

RESTRICTED

Note: This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

This guide provides information about configuring the Workspace Web Edition interface. You must first deploy Workspace Web Edition & Web Services.

Product Overview

width="360"Client Side Browser Support width="360"Setting Up Agents width="360"Agent Login And Authentication
Enabling Internal External Communications Handling Interactions Enabling Agents to View KPIs
Enabling Agents To Manage Contacts Customer Case Action Codes

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Facebook
Interaction Intercommunication KPI
Login Voice Team Communicator Team Lead
Toast Twitter Voice
Workbin
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