(→kpi.displayed-kpis) |
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* Valid Values: A comma-separated list of KPI names. | * Valid Values: A comma-separated list of KPI names. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the [[ | + | * Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the [[EnablingAgentstoViewKPIs|Procedure: Enabling Agent View KPIs and Contact Center Statistic]] for more information. |
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 18:34, March 12, 2014
KPI
Workspace Web Edition provides the following options for managing KPIs:
kpi.displayed-kpis
- Default Value: An empty string.
- Valid Values: A comma-separated list of KPI names.
- Changes take effect: When the session is started or restarted.
- Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the Procedure: Enabling Agent View KPIs and Contact Center Statistic for more information.
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