(Update with the copy of version: 8.5.2DRAFT) |
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| Line 4: | Line 4: | ||
====intercommunication.chat.queue==== | ====intercommunication.chat.queue==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
* Valid Values: Name of a valid Script object of type Interaction Queue | * Valid Values: Name of a valid Script object of type Interaction Queue | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| Line 10: | Line 10: | ||
====intercommunication.chat.routing-based-actions==== | ====intercommunication.chat.routing-based-actions==== | ||
| − | * Default Value: OneStepTransfer | + | * Default Value: <tt>OneStepTransfer</tt> |
| − | * Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer. | + | * Valid Values: A comma-separated list of valid operation names from the following list: <tt>OneStepTransfer</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform. | * Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform. | ||
====intercommunication.chat.routing-based-targets==== | ====intercommunication.chat.routing-based-targets==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
| − | * Valid Values: Blank or a comma-separated list of valid object types from the following list: Agent | + | * Valid Values: Blank or a comma-separated list of valid object types from the following list: <tt>Agent</tt> |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.chat.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | * Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.chat.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | ||
====intercommunication.email.queue==== | ====intercommunication.email.queue==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
| − | * Valid Values: The name of a valid Script object of type Interaction Queue | + | * Valid Values: The name of a valid Script object of type <tt>Interaction Queue</tt> |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for E-Mail. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | * Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for E-Mail. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | ||
====intercommunication.email.routing-based-actions==== | ====intercommunication.email.routing-based-actions==== | ||
| − | * Default Value: OneStepTransfer | + | * Default Value: <tt>OneStepTransfer</tt> |
| − | * Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer. | + | * Valid Values: A comma-separated list of valid operation names from the following list: <tt>OneStepTransfer</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform. | * Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform. | ||
====intercommunication.email.routing-based-targets==== | ====intercommunication.email.routing-based-targets==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
| − | * Valid Values: A comma-separated list of valid object types from the following list: Agent | + | * Valid Values: A comma-separated list of valid object types from the following list: <tt>Agent</tt> |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.email.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | * Description: Specifies the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.email.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | ||
====intercommunication.voice.make-call-caller-id-business-attribute==== | ====intercommunication.voice.make-call-caller-id-business-attribute==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
| − | * Valid Values: Letters A to Z and a to z, numbers 0 through 9, underscore and space characters. | + | * Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>, numbers <tt>0</tt> through <tt>9</tt>, underscore and space characters. |
* Changes take effect: When a session is started or restarted. | * Changes take effect: When a session is started or restarted. | ||
* Description: A character string that specifies the name of the Business Attribute that contains the Attribute Values used as an enumerated value to select the caller id during a make call. | * Description: A character string that specifies the name of the Business Attribute that contains the Attribute Values used as an enumerated value to select the caller id during a make call. | ||
====intercommunication.voice.routing-based-actions==== | ====intercommunication.voice.routing-based-actions==== | ||
| − | * Default Value: MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer | + | * Default Value: <tt>MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer</tt> |
| − | * Valid Values: A comma-separated list of valid operation names from the following list: MakeCall, OneStepTransfer, InitTransfer, InitConference, OneStepConference. | + | * Valid Values: A comma-separated list of valid operation names from the following list: <tt>MakeCall, OneStepTransfer, InitTransfer, InitConference, OneStepConference</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Defines the list of routing-based actions that an agent may perform. | * Description: Defines the list of routing-based actions that an agent may perform. | ||
====intercommunication.voice.routing-based-targets==== | ====intercommunication.voice.routing-based-targets==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
| − | * Valid Values: A comma-separated list of valid object types from the following list: Agent, RoutingPoint, TypeDestination. | + | * Valid Values: A comma-separated list of valid object types from the following list: <tt>Agent, RoutingPoint, TypeDestination, OutboundRecord</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.voice.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | * Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option <tt>intercommunication.voice.routing-based-actions</tt>.<br/>'''Note:''' The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option. | ||
====intercommunication.voice.routing-points==== | ====intercommunication.voice.routing-points==== | ||
| − | * Default Value: An empty string. | + | * Default Value: ''An empty string''. |
| − | * Valid Values: A call number name in the following format: $dn_name$ | + | * Valid Values: A call number name in the following format: <tt>$dn_name$</tt> |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Determines the call number that is used by the routing-based feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | * Description: Determines the call number that is used by the routing-based feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType. | ||
====intercommunication.voice.single-step-conference-enabled==== | ====intercommunication.voice.single-step-conference-enabled==== | ||
| − | * Default Value: Agent,AgentGroup,RoutingPoint,Contact,TypeDestination | + | * Default Value: <tt>Agent,AgentGroup,RoutingPoint,Contact,TypeDestination</tt> |
| − | * Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination. | + | * Valid Values: A comma-separated list of valid object types from the following list: <tt>Agent, AgentGroup, RoutingPoint, Contact, TypeDestination</tt>. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the list of targets that are enabled in Team Communication for a single-step conference. | * Description: Specifies the list of targets that are enabled in Team Communication for a single-step conference. | ||
Revision as of 18:05, October 17, 2014
Intercommunication
Workspace Web Edition provides the following options for managing Intercommunication:
Contents
- 1 Intercommunication
- 1.1 intercommunication.chat.queue
- 1.2 intercommunication.chat.routing-based-actions
- 1.3 intercommunication.chat.routing-based-targets
- 1.4 intercommunication.email.queue
- 1.5 intercommunication.email.routing-based-actions
- 1.6 intercommunication.email.routing-based-targets
- 1.7 intercommunication.voice.make-call-caller-id-business-attribute
- 1.8 intercommunication.voice.routing-based-actions
- 1.9 intercommunication.voice.routing-based-targets
- 1.10 intercommunication.voice.routing-points
- 1.11 intercommunication.voice.single-step-conference-enabled
intercommunication.chat.queue
- Default Value: An empty string.
- Valid Values: Name of a valid Script object of type Interaction Queue
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for Chat. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.chat.routing-based-actions
- Default Value: OneStepTransfer
- Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform.
intercommunication.chat.routing-based-targets
- Default Value: An empty string.
- Valid Values: Blank or a comma-separated list of valid object types from the following list: Agent
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option intercommunication.chat.routing-based-actions.
Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.email.queue
- Default Value: An empty string.
- Valid Values: The name of a valid Script object of type Interaction Queue
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for E-Mail. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.email.routing-based-actions
- Default Value: OneStepTransfer
- Valid Values: A comma-separated list of valid operation names from the following list: OneStepTransfer.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of 'routing-based' actions that an agent is allowed to perform.
intercommunication.email.routing-based-targets
- Default Value: An empty string.
- Valid Values: A comma-separated list of valid object types from the following list: Agent
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option intercommunication.email.routing-based-actions.
Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.voice.make-call-caller-id-business-attribute
- Default Value: An empty string.
- Valid Values: Letters A to Z and a to z, numbers 0 through 9, underscore and space characters.
- Changes take effect: When a session is started or restarted.
- Description: A character string that specifies the name of the Business Attribute that contains the Attribute Values used as an enumerated value to select the caller id during a make call.
intercommunication.voice.routing-based-actions
- Default Value: MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer
- Valid Values: A comma-separated list of valid operation names from the following list: MakeCall, OneStepTransfer, InitTransfer, InitConference, OneStepConference.
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of routing-based actions that an agent may perform.
intercommunication.voice.routing-based-targets
- Default Value: An empty string.
- Valid Values: A comma-separated list of valid object types from the following list: Agent, RoutingPoint, TypeDestination, OutboundRecord.
- Changes take effect: When the session is started or restarted.
- Description: Defines the list of targets that are contacted through the 'routing-based' mechanism for the requests that are defined in the option intercommunication.voice.routing-based-actions.
Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.
intercommunication.voice.routing-points
- Default Value: An empty string.
- Valid Values: A call number name in the following format: $dn_name$
- Changes take effect: When the session is started or restarted.
- Description: Determines the call number that is used by the routing-based feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
intercommunication.voice.single-step-conference-enabled
- Default Value: Agent,AgentGroup,RoutingPoint,Contact,TypeDestination
- Valid Values: A comma-separated list of valid object types from the following list: Agent, AgentGroup, RoutingPoint, Contact, TypeDestination.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the list of targets that are enabled in Team Communication for a single-step conference.
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