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= TwitterTransfer=
+
=Transfer=
 +
__NOTOC__
 +
This operation is part of the [[Twitter|Twitter API]] section of the [[Welcome|Genesys Web Services REST API]].
 +
==Overview==
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Transfers a Twitter interaction to another user.
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{|
 +
! Request URL
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| /api/v2/me/twitter/{id}
 +
|-
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! HTTP Method
 +
| POST
 +
|-
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! Required Features
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| api-multimedia
 +
|}
  
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==Parameters==
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{|
 +
! Parameter
 +
! Value
 +
|-
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| operationName
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| Transfer
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|-
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| targetUri or targetPath
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| The userUri or queuePath to transfer the Twitter interaction.
 +
|}
 +
 +
==Samples==
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===Transfer to Agent===
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====Request====
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<source lang="text">
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POST api/v2/me/transfer/01QQQG2MU214P05W
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{
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  "operationName": "Transfer",
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  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
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}
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</source>
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====HTTP Response====
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<source lang="text">
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{
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  "statusCode": 0
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}
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</source>
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====CometD Response====
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<source lang="text">
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{"messageType": "TwitterStateChangeMessage",
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"notificationType": "StatusChange",
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"referenceId": 68,
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"twitter": {"assignedTo": "a1",
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              "capabilities": ["Cancel",
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                                "Send",
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                                "AddComment",
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                                "AttachUserData",
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                                "UpdateUserData",
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                                "DeleteUserData",
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                                "SetDisposition",
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                                "SetInFocus",
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                                "Transfer"],
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              "id": "01QQQG2MU214P05W",
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              "receivedDate": "2015-03-03 09:46:06.000+0200",
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              "revelantResponseTemplateGroups": [],
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              "state": "Composing",
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              "suggestedQueueUris": [],
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              "twitterType": "Outbound",
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              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05W"}}
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</source>
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===Transfer to Queue===
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====Request====
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<source lang="text">
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POST api/v2/me/twitter/01QQQG2MU214P05X
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{
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  "operationName": "Transfer",
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  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
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}
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</source>
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====HTTP Response====
 +
<source lang="text">
 +
{
 +
  "statusCode": 0
 +
}
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</source>
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====CometD Response====
 +
<source lang="text">
 +
{"messageType": "TwitterStateChangeMessage",
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"notificationType": "StatusChange",
 +
"referenceId": 89,
 +
"twitter": {"assignedTo": "a1",
 +
              "capabilities": ["Cancel",
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                                "Send",
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                                "AddComment",
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                                "AttachUserData",
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                                "UpdateUserData",
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                                "DeleteUserData",
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                                "SetDisposition",
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                                "SetInFocus",
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                                "Transfer"],
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              "id": "01QQQG2MU214P05X",
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              "receivedDate": "2015-03-03 09:46:43.000+0200",
 +
              "revelantResponseTemplateGroups": [],
 +
              "state": "Composing",
 +
              "suggestedQueueUris": [],
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              "twitterType": "Outbound",
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              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05X",
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              "userData": {"CBR-IT-path_DBIDs": "",
 +
                            "CBR-Interaction_cost": "",
 +
                            "CBR-actual_volume": "",
 +
                            "CBR-contract_DBIDs": "",
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                            "CustomerSegment": "default",
 +
                            "PegAGSocial Media Agent Group": 1,
 +
                            "RRequestedSkillCombination": "",
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                            "RRequestedSkills": None,
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                            "RStrategyDBID": "985",
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                            "RStrategyName": "Twitter Agent Delivery Strategy",
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                            "RTargetAgentGroup": "Social Media Agent Group",
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                            "RTargetAgentSelected": "a2",
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                            "RTargetObjSelDBID": "117",
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                            "RTargetObjectSelected": "Social Media Agent Group",
 +
                            "RTargetPlaceSelected": "a2",
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                            "RTargetRequested": "Social Media Agent Group",
 +
                            "RTargetRuleSelected": "",
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                            "RTargetTypeSelected": "2",
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                            "RTenant": "Environment",
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                            "RVQDBID": "",
 +
                            "RVQID": "",
 +
                            "ServiceObjective": 0,
 +
                            "ServiceType": "default"}}}
 +
</source>
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 15:46, March 5, 2015

Transfer

This operation is part of the Twitter API section of the Genesys Web Services REST API.

Overview

Transfers a Twitter interaction to another user.

Request URL /api/v2/me/twitter/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Transfer
targetUri or targetPath The userUri or queuePath to transfer the Twitter interaction.

Samples

Transfer to Agent

Request

POST api/v2/me/transfer/01QQQG2MU214P05W
{
  "operationName": "Transfer",
  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{"messageType": "TwitterStateChangeMessage",
 "notificationType": "StatusChange",
 "referenceId": 68,
 "twitter": {"assignedTo": "a1",
              "capabilities": ["Cancel",
                                "Send",
                                "AddComment",
                                "AttachUserData",
                                "UpdateUserData",
                                "DeleteUserData",
                                "SetDisposition",
                                "SetInFocus",
                                "Transfer"],
              "id": "01QQQG2MU214P05W",
              "receivedDate": "2015-03-03 09:46:06.000+0200",
              "revelantResponseTemplateGroups": [],
              "state": "Composing",
              "suggestedQueueUris": [],
              "twitterType": "Outbound",
              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05W"}}

Transfer to Queue

Request

POST api/v2/me/twitter/01QQQG2MU214P05X
{
  "operationName": "Transfer",
  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{"messageType": "TwitterStateChangeMessage",
 "notificationType": "StatusChange",
 "referenceId": 89,
 "twitter": {"assignedTo": "a1",
              "capabilities": ["Cancel",
                                "Send",
                                "AddComment",
                                "AttachUserData",
                                "UpdateUserData",
                                "DeleteUserData",
                                "SetDisposition",
                                "SetInFocus",
                                "Transfer"],
              "id": "01QQQG2MU214P05X",
              "receivedDate": "2015-03-03 09:46:43.000+0200",
              "revelantResponseTemplateGroups": [],
              "state": "Composing",
              "suggestedQueueUris": [],
              "twitterType": "Outbound",
              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05X",
              "userData": {"CBR-IT-path_DBIDs": "",
                            "CBR-Interaction_cost": "",
                            "CBR-actual_volume": "",
                            "CBR-contract_DBIDs": "",
                            "CustomerSegment": "default",
                            "PegAGSocial Media Agent Group": 1,
                            "RRequestedSkillCombination": "",
                            "RRequestedSkills": None,
                            "RStrategyDBID": "985",
                            "RStrategyName": "Twitter Agent Delivery Strategy",
                            "RTargetAgentGroup": "Social Media Agent Group",
                            "RTargetAgentSelected": "a2",
                            "RTargetObjSelDBID": "117",
                            "RTargetObjectSelected": "Social Media Agent Group",
                            "RTargetPlaceSelected": "a2",
                            "RTargetRequested": "Social Media Agent Group",
                            "RTargetRuleSelected": "",
                            "RTargetTypeSelected": "2",
                            "RTenant": "Environment",
                            "RVQDBID": "",
                            "RVQID": "",
                            "ServiceObjective": 0,
                            "ServiceType": "default"}}}
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