Documentation:HTCC:IWWDep:Outbound:8.5.2DRAFT

Outbound

This page displays the options and privileges associated with Outbound campaigns for Workspace Web Edition.

Important

In initial releases, the values depicted below will be hard coded.

outbound.call-result-values

• Default Values: Answered, Answering Machine, Busy, No Answer, Wrong Number
• Valid Values:

Abandoned, Agent Callback Error, All Trunks Busy, Answered, Answering Machine, Busy, Call Drop Error, Dial Error, Do Not Call, Dropped, Dropped No Answer, Fax Detected, General Error, Group Callback Error, No Answer, No Dial Tone, No Established, No Free Port Error, No Progress, No Ringback, Nu Tone, Ok, Pager Detected, Silence, Sit Detected, Sit Invalid Num, Sit No Circuit, Sit Operintercept, Sit Reorder, Sit Unknown, Sit Vacant, Stale, Switch Error, System Error, Transfer Error, Unknown, Wrong Number, Wrong Party

• Description: A comma-separated list of call results that are available for the agent to use for outbound interaction. The call results are displayed in the order in which they appear in the list.
• Changes take effect: When the session is started or restarted.

outbound.call-result-automatically-selected

• Default Value: <empty>
• Valid Values:

Abandoned, Agent Callback Error, All Trunks Busy, Answered, Answering Machine, Busy, Call Drop Error, Dial Error, Do Not Call, Dropped, Dropped No Answer, Fax Detected, General Error, Group Callback Error, No Answer, No Dial Tone, No Established, No Free Port Error, No Progress, No Ringback, Nu Tone, Ok, Pager Detected, Silence, Sit Detected, Sit Invalid Num, Sit No Circuit, Sit Operintercept, Sit Reorder, Sit Unknown, Sit Vacant, Stale, Switch Error, System Error, Transfer Error, Unknown, Wrong Number, Wrong Party

• Description: A comma-separated list of call results to be selected by default for outbound records. The specified call result must be defined by the values that are specified for the outbound.call-result-values option. If set to an empty value, the current call result of the outbound record is selected.
• Changes take effect: When the session is started or restarted.

privilege.outbound.can-use

• Default Value: true
• Valid Values: true, false
• Description: Allows access to the Outbound Campaign functions
• Changes take effect: When the session is started or restarted.

privilege.outbound.can-mark-do-not-call

• Default Value: true
• Valid Values: true, false
• Description: Allows an agent to mark a contact as Do Not Call.
• Changes take effect: When the session is started or restarted.

privilege.outbound.can-set-call-result

• Default Value: true
• Valid Values: true, false
• Description: Allows agent to set a call result to the outbound record.
• Changes take effect: When the session is started or restarted.