Revision as of 18:30, April 3, 2015

Team Lead

Workspace Web Edition provides the following options for managing Team Lead:

Default Value: call
Valid Values: Select a value from the following list: agent, call
Changes take effect: When the session is started or restarted.
Description: Specifies the scope of monitoring that is to be used for voice interactions. If the value call is specified, the supervisor remains on the call until it is finished. This mode enables barge-in. If the value agent is specified, the system disconnects the supervisor automatically from the call when the monitored agent leaves the call. In this mode, the barge-in operation is not possible.

@@ Line 2: / Line 2: @@
 Workspace Web Edition provides the following options for managing Team Lead:
 __TOC__
+====privilege.teamlead.can-use====
+* Default Value: <tt>true</tt>
+* Valid Values: <tt>true</tt>, <tt>false</tt>
+* Changes take effect: When the session is started or restarted.
+* Description: Enables a supervisor to use the agent call and chat monitoring functionality.
+====privilege.teamlead.can-monitor-chat====
+* Default Value: <tt>false</tt>
+* Valid Values: <tt>true</tt>, <tt>false</tt>
+* Changes take effect: When the session is started or restarted.
+* Description: Enables a supervisor to monitor chat interactions.
-====privilege.teamlead.can-use====
+====privilege.teamlead.can-monitor-voice====
 * Default Value: <tt>true</tt>
 * Valid Values: <tt>true</tt>, <tt>false</tt>
 * Changes take effect: When the session is started or restarted.
-* Description: Enables a supervisor to use the agent call monitoring functionality.
+* Description: Enables a supervisor to monitor voice interactions.
 ====teamlead.monitoring-scope====