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Revision as of 18:14, December 12, 2014
Web Services API Reference
RESTRICTED
Overview
Welcome to the Genesys Web Services Application Programming Interface (API) Reference.
This Genesys Web Services REST API can be used to write agent applications that provide a variety of contact center-related features. These features include agent state management, call control, supervisor monitoring, and call recording.
This reference explains the resources and methods available to developers.
Each category presents information about relevant operations, related resources, request parameters, and return values.
Samples (restricted) Simple examples showing how to create applications to access the Genesys Web Services REST API.
General (restricted) Concepts employed by the various portions of the Genesys Web Services REST API.
Voice API (restricted) API for developers building voice-related client applications.
Multimedia Interactions API (restricted) API for developers building multimedia-related client applications.
Channels API (restricted) API for developers building applications that use channels.
Provisioning API (restricted) API for developers building applications that require provisioning.
Provisioning API (restricted) API for developers building applications that require provisioning.
Devices API (restricted) API for developers building client applications and interacting with devices.
Settings API (restricted) Configuration tasks to modify the behavior of existing functionality.
Statistics API (restricted) API for developers building applications that use statistics.
Hierarchical Dispositions API (restricted) API for developers building dispositions-related client applications.