Revision as of 18:14, December 12, 2014

Deployment

These instructions will assist you as you set up your Salesforce Gplus Adapter for use with Genesys Web Services.

Go to Salesforce to install the package
Log in with your Salesforce username and password
On the Package Installation Details page, you will see Genesys Gplus for Salesforce.com, version 1, then choose Continue
On the Genesys Gplus for Salesforce.com Step 1 page, choose the appropriate Extended Object Permissions, then choose Next
On the Genesys Gplus for Salesforce.com Step 2 page, choose the appropriate security levels, then choose Next
On the Genesys Gplus for Salesforce.com Step 3 page, choose Install. You should see a message saying "Your package is being installed. When installation is complete, you may edit your configuration and deploy the package"
When your installation is complete, you will see the page Genesys Gplus for Salesforce (Managed) and the note Installation Complete

To enable outbound functionality for the functionality, you will need:

A working outbound solution
The api-voice-outbound feature should be included in the feature-defintions.json file and set autoAssignOnContactCenterCreate:true for premise implementations.

@@ Line 16: / Line 16: @@
 <li>When your installation is complete, you will see the page <tt>Genesys Gplus for Salesforce (Managed)</tt> and the note <tt>Installation Complete</tt></li>
 </ol>
+==Outbound==
+To enable outbound functionality for the functionality, you will need:
+* A working outbound solution
+* The [[Documentation:HTCC:API:Features#Supported_Features|api-voice-outbound]] feature should be included in the <tt>feature-defintions.json</tt> file and set <tt>autoAssignOnContactCenterCreate:true</tt> for premise implementations.
 [[Category:V:HTCC:8.5.2]]