(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
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= Provisioning= | = Provisioning= | ||
| − | + | Review the following topics for details about how to provision Workspace Web Edition: | |
| − | |||
* [[IntroToConfigOptions|Introduction To Configuration Options]] | * [[IntroToConfigOptions|Introduction To Configuration Options]] | ||
| − | * [[SettingUpAgents|Setting Up Agents]] | + | * [[SettingUpAgents|Setting Up Agents On The System]] |
* [[AgentLoginAndAuthentication|Agent Login And Authentication]] | * [[AgentLoginAndAuthentication|Agent Login And Authentication]] | ||
* [[EnablingInternalExternalCommunications|Enabling Internal And External Communications]] | * [[EnablingInternalExternalCommunications|Enabling Internal And External Communications]] | ||
* [[HandlingInteractions|Handling Interactions]] | * [[HandlingInteractions|Handling Interactions]] | ||
| − | * [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]] | + | * [[EmailQA|Email Quality Assurance]] |
| + | * [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs and Contact Center Statistics]] | ||
* [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] | * [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]] | ||
| − | * [[ | + | * [[OutboundContact|Outbound Contact - Provisioning Case Data]] |
| − | * [[OutboundContact| | + | * [[InteractionManagement|OutboundContact]] |
| + | * [[Cobrowse|Enabling Co-browse Sessions]] | ||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 21:19, August 28, 2015
Provisioning
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Setting Up Agents On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents to View KPIs and Contact Center Statistics
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- OutboundContact
- Enabling Co-browse Sessions
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