Jump to: navigation, search
(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
Line 1: Line 1:
 
=SetInFocus=
 
=SetInFocus=
 
__NOTOC__
 
__NOTOC__
This operation is part of the [[Chat|Chat API]] section of the [[Welcome|Genesys Web Services REST API]].
+
This operation is part of the [[Chat|Chat API]] section of the [[Welcome|Web Services API]].
 
==Overview==
 
==Overview==
 
This request sets the <tt>SetInFocus</tt> parameter for a chat interaction.
 
This request sets the <tt>SetInFocus</tt> parameter for a chat interaction.

Revision as of 19:56, January 22, 2016

SetInFocus

This operation is part of the Chat API section of the Web Services API.

Overview

This request sets the SetInFocus parameter for a chat interaction.

This parameter is useful when an agent is handling more than one interaction and aids in the proper reporting of time spent on each interaction.

Request URL /api/v2/me/chats/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName SetInFocus
InFocus Boolean parameter true or false

Sample

Request

POST api/v2/me/chats/0071023821aec011
{
  "operationName": "SetInFocus",
  "InFocus": [true or false]
}

Response

{
  "statusCode": 0
}
Comments or questions about this documentation? Contact us for support!