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=Gplus Adapter for Salesforce=
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=Gplus Adapter for Salesforce User Guide=
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Welcome to the Gplus Adapter section of the Genesys Workspace Web Edition and Web Services.  
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Welcome to the ''Gplus Adapter for Salesforce User Guide''. This guide provides all the information you need to start working with the adapter in your Salesforce environment. Click any of the topics below for details.
  
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====The basics====
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* [[GPALogin|Logging In]]
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* [[GPALogout|Logging Out]]
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* [[GPAStatus|Changing Your Status]]
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====User Guides (<i>restricted</i>)====
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* [[GPAMyChannels|Navigating to a Channel]]
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*[[Documentation:HTCC:GPA:AdminHelp:8.5.2|Admin User Guide]]
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* [[GPAFeedback|Submitting Feedback]]
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*[[Documentation:HTCC:GPA:AgentHelp:8.5.2|Agent User Guide]]
 
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====Phone calls====
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* [[GPAIncomingCall|Handling an Incoming Call]]
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* [[GPADialCall|Dialing a Call]]
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====Deployment Guide (<i>restricted</i>)====
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* [[GPATransferCall|Transferring a Call]]
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*[[Documentation:HTCC:Dep:GplusSalesforceDeploy:8.5.2|Deployment Guide]]
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* [[GPAInitiateConf|Performing an Instant Conference Call]]
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* [[GPAVoiceConsult|Initiating a Consultation]]
 
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====Configuration Guide (<i>restricted</i>)====
 
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*[[Documentation:HTCC:Dep:GplusSalesforceConfig:8.5.2|Configuration Guide]]
 
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[[Category:V:HTCC:8.5.2]]
 
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Revision as of 18:26, April 3, 2015

Gplus Adapter for Salesforce User Guide

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.


Welcome to the Gplus Adapter for Salesforce User Guide. This guide provides all the information you need to start working with the adapter in your Salesforce environment. Click any of the topics below for details.

The basics

Phone calls


Comments or questions about this documentation? Contact us for support!