Documentation:HTCC:API:TwitterTransfer:8.5.2DRAFT

Transfer

This operation is part of the Twitter API section of the Genesys Web Services REST API.

Overview

Transfers a Twitter interaction to another user or queue.

Request URL	/api/v2/me/twitter/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Transfer
targetUri or targetPath	The userUri or queuePath to transfer the Twitter interaction.

Samples

Transfer to Agent

Request

POST api/v2/me/transfer/01QQQG2MU214P05W
{
  "operationName": "Transfer",
  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{
   "messageType": "TwitterStateChangeMessage",
   "notificationType": "StatusChange",
   "referenceId": 68,
   "twitter": {
      "assignedTo": "a1",
      "capabilities": [
         "Cancel",
         "Send",
         "AddComment",
         "AttachUserData",
         "UpdateUserData",
         "DeleteUserData",
         "SetDisposition",
         "SetInFocus",
         "Transfer"
      ],
      "id": "01QQQG2MU214P05W",
      "receivedDate": "2015-03-03 09:46:06.000+0200",
      "revelantResponseTemplateGroups": [],
      "state": "Composing",
      "suggestedQueueUris": [],
      "twitterType": "Outbound",
      "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05W"
   }
}

Transfer to Queue

Request

POST api/v2/me/twitter/01QQQG2MU214P05X
{
  "operationName": "Transfer",
  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{  
   "messageType":"TwitterStateChangeMessage",
   "notificationType":"StatusChange",
   "referenceId":89,
   "twitter":{  
      "assignedTo":"a1",
      "capabilities":[  
         "Cancel",
         "Send",
         "AddComment",
         "AttachUserData",
         "UpdateUserData",
         "DeleteUserData",
         "SetDisposition",
         "SetInFocus",
         "Transfer"
      ],
      "id":"01QQQG2MU214P05X",
      "receivedDate":"2015-03-03 09:46:43.000+0200",
      "revelantResponseTemplateGroups":[  

      ],
      "state":"Composing",
      "suggestedQueueUris":[  

      ],
      "twitterType":"Outbound",
      "uri":"http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05X",
      "userData":{  
         "CBR-IT-path_DBIDs":"",
         "CBR-Interaction_cost":"",
         "CBR-actual_volume":"",
         "CBR-contract_DBIDs":"",
         "CustomerSegment":"default",
         "PegAGSocial Media Agent Group":1,
         "RRequestedSkillCombination":"",
         "RRequestedSkills":None,
         "RStrategyDBID":"985",
         "RStrategyName":"Twitter Agent Delivery Strategy",
         "RTargetAgentGroup":"Social Media Agent Group",
         "RTargetAgentSelected":"a2",
         "RTargetObjSelDBID":"117",
         "RTargetObjectSelected":"Social Media Agent Group",
         "RTargetPlaceSelected":"a2",
         "RTargetRequested":"Social Media Agent Group",
         "RTargetRuleSelected":"",
         "RTargetTypeSelected":"2",
         "RTenant":"Environment",
         "RVQDBID":"",
         "RVQID":"",
         "ServiceObjective":0,
         "ServiceType":"default"
      }
   }
}