Documentation:HTCC:Dep:InstallationProcedures:8.5.2DRAFT

Installing Workspace Web Edition & Web Services

To install Workspace Web Edition & Web Services, first you need to set up the two application objects it uses in the Genesys configuration environment:

• An application of type Genesys Generic Server that is called the WWEWS Cluster Application.
• An application of type Genesys Generic Client that is called the WWEWS Node Application.

Configuring the Workspace Web Edition & Web Services Applications

Perform the following procedures to configure the Workspace Web Edition & Web Services applications. Select a tab to configure the applications in either Configuration Manager or Genesys Administrator.

Creating & Importing the Application Templates

The Workspace Web Edition & Web Services installation package includes a template for Genesys Generic Server (the WWEWS Cluster Application), but you must create a new template for Genesys Generic Client (the WWEWS Node Application).

Start

1. To create the Genesys Generic Client template, navigate to the Application Templates folder in Configuration Manager. Right-click and select New > Application Template.
2. Configure the General tab of the template as shown below:
   • Name: WWEWS
   • Type: Genesys Generic Client
   • Version: 8.5
   • State Enabled: Yes
3. Click OK.
4. To import the Genesys Generic Server template, navigate to the Application Templates folder in Configuration Manager. Right-click and select Import Application Template.
5. Navigate to the templates folder in your installation package.
6. Select the Workspace_Web_Edition_Web_Services_852 template file.
7. Click OK.

End

Creating the WWEWS Cluster Application

Start

1. Navigate to the Applications folder in Configuration Manager. Right-click and select New > Application.
2. Select the Workspace_Web_Edition_Web_Services_852 template and click OK.
3. Configure the General tab as shown below:
   • Name: WWEWS_Cluster
   • Template: Workspace_Web_Edition_Web_Services_852
   • Component Type: [Unknown]
   • State Enabled: Yes
4. On the Tenants tab, click Add.
   1. Chose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
   2. Click OK.
5. On the Server Info tab, choose a Host object. This automatically adds a corresponding port entry. The port value is ignored by the server and does not need to be modified.
6. On the Start Info tab, add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Workspace Web Edition & Web Services does not use these values, so the "." is used as a placeholder.
7. On the Connections tab, add the following connections:
8. Configuration Server
9. T-Server (if supporting voice)
10. Interaction Server (if supporting Multimedia)
11. Universal Contact Server (if supporting Multimedia)
12. Stat Server (if supporting reporting)
    Important

    KPIs and Statistics are reported only for the voice channel. Workspace Web Edition & Web Services does not support real-time statistics for mixed media (voice/eServices) environments. If a mixed media environment is used, voice statistics are not accurate.
13. Genesys Mobile Services (if supporting Mobile Push Notifications)
    Important

    For single node or lab deployments, the connection can be a Genesys Mobile Services (GMS) node. For production environments, the connection should be a GMS cluster application.
14. Click OK to save the WWEWS_Cluster application.

End

Creating the WWEWS Node Application

Start

1. Navigate to the Applications folder in Configuration Manager. Right-click and select New > Application.
2. Select the "WWEWS" template and click OK.
3. Configure the General tab as shown below:
   • Name: WWEWS_Node
   • Template: WWEWS
   • State Enabled: Yes
4. On the Connections tab, add the following connections:
   • Cluster application that was configured in the previous procedure.
5. Click OK to save the WWEWS_Node application.

Creating & Importing the Application Templates

The Workspace Web Edition & Web Services installation package includes a template for Genesys Generic Server (the WWEWS Cluster Application), but you must create a new template for Genesys Generic Client (the WWEWS Node Application).

Start

1. To create the Genesys Generic Server template, open Genesys Administrator and navigate to PROVISIONING > Environment> Application Templates.
2. Select New... and configure the properties of the template as shown below:
   • Name: WWEWS
   • Type: Genesys Generic Client
   • Version: 8.5
   • State: Enabled
3. Click Save & Close.
4. To import the Genesys Generic Server template, click Upload Template in the Tasks panel. The Click 'Add' and choose application template (APD) file to import dialog opens.
5. Click Add and navigate to the templates folder in your installation package.
6. Select the Workspace_Web_Edition_Web_Services_852 template file and click Open.
7. Click Save & Close.

End

Creating the WWEWS Cluster Application

Start

1. In Genesys Administrator, navigate to PROVISIONING > Environment > Application and click New....
2. In the General section, configure the properties of the application as shown below:
   • Name: WWEWS_Cluster
   • Template: Workspace_Web_Edition_Web_Services_852
   • State: Enabled
3. Add the following connections:
   • Configuration Server
   • T-Server (if supporting voice)
4. To support Reporting in your deployment, add the following connection:
   • Stat Server
Important
KPIs and Statistics are reported only for the voice channel. Workspace Web Edition & Web Services does not support real-time statistics for mixed media (voice/eServices) environments. If a mixed media environment is used, voice statistics are not accurate.
5. To support Multimedia in your deployment, add the following connections:
   • Interaction Server
   • Universal Contact Server
6. In the Server Info section, select a Tenant:
   1. Click Add.
   2. Chose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
   3. Click OK.
7. Choose the appropriate Host object.
8. Add a default Listening Port:
   1. Click Add.
   2. Enter the application's Port. For instance 7000.
   3. Click OK.
9. Add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Workspace Web Edition & Web Services does not use these values, so the "." is used as a placeholder.

End

Creating the WWEWS Node Application

Start

1. In Genesys Administrator, navigate to PROVISIONING > Environment > Application and click New....
2. In the General section, configure the properties of the application as shown below:
   • Name: WWEWS_Node
   • Template: WWEWS
   • State: Enabled
3. Add the following connections:
   • Cluster application that was configured in the previous procedure.
4. Click Save & Close.

End

Next Step

• Initializing Cassandra