(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
||
| Line 13: | Line 13: | ||
* [[GPAMyChannels|Navigating to a Channel]] | * [[GPAMyChannels|Navigating to a Channel]] | ||
* [[GPAFeedback|Submitting Feedback]] | * [[GPAFeedback|Submitting Feedback]] | ||
| + | * [[GPAReportStatistics|Viewing Reports]] | ||
</div> | </div> | ||
<div class="map-box"> | <div class="map-box"> | ||
| + | |||
====Phone calls==== | ====Phone calls==== | ||
* [[GPAIncomingCall|Handling an Incoming Call]] | * [[GPAIncomingCall|Handling an Incoming Call]] | ||
| Line 22: | Line 24: | ||
* [[GPAInitiateConf|Performing an Instant Conference Call]] | * [[GPAInitiateConf|Performing an Instant Conference Call]] | ||
* [[GPAVoiceConsult|Initiating a Consultation]] | * [[GPAVoiceConsult|Initiating a Consultation]] | ||
| + | * [[GPAVoiceRecord|Recording a Call]] | ||
| + | </div> | ||
| + | |||
| + | <div class="map-box"> | ||
| + | |||
| + | ====Chats==== | ||
| + | * [[GPASingleChat|Chatting with a Customer]] | ||
| + | * [[GPAManageMultiChat|Managing Multiple Chat Interactions]] | ||
| + | * [[GPAChatTransfer|Transferring a Chat]] | ||
| + | |||
</div> | </div> | ||
Revision as of 22:34, June 12, 2015
Gplus Adapter for Salesforce User Guide
RESTRICTED
Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.
Welcome to the Gplus Adapter for Salesforce User Guide. This guide provides all the information you need to start working with the adapter in your Salesforce environment. Click any of the topics below for details.
The basics
Phone calls
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