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(→‎GPAVoiceRecord)
(→‎Recording a Call)
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= Recording a Call=
 
= Recording a Call=
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<onlyinclude>
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<div class="cloud-tabberlive-wrapper">
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<tabber>
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Call Recording=
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<div class="cloud-wrapper">
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<h2>Recording calls</h2>
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<div class="cloud-left">
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The Call Recording functionality enables you to record the current [[CallActions|voice interaction]] with a customer or an internal caller.
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You can start a recording, pause a recording, resume a recording, and end a recording.
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Call recording enables you to perform the following functions<!-- from the Voice Interaction window and the [[Main_Window#Manage_Your_Interactions|Main Window Interaction Bar]]-->:
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* '''Record the call''' — Select Record the Call ([[Image:IW_SIP_Record_Call_Button_850.png]]) to record a call.
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* '''Stop recording the call''' — Select Stop Recording the Call ([[Image:IW_SIP_Stop_Record_Call_Button_850.png]]) to stop recording a call that you are currently recording.
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* '''Pause recording the call''' — Select Pause Recording the Call ([[Image:IW_SIP_Pause_Record_Call_Button_850.png]]) to pause recording a call that you are currently recording.
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* '''Resume recording the call''' — Select Resume Recording the Call ([[Image:IW_SIP_Resume_Record_Call_Button_850.png]]) to stop recording a call that you are currently recording.
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When you are recording a call, the call icon in the connected-parties area changes to red.
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<!--[[Image:IW_SIP_Call_Recording_850.png|frame|center|SIP call recording]]-->
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When you pause a call recording, the red call icon changes back to blue.
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If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.
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A call-recording icon ([[Image:IW_SIP_Call_Recording_In_Progress_Icon_850.png]]) is displayed in the title bar of the [[MainWindow|Main View]]<!-- and on top of the [[Gadget|Gadget]]--> when a call recording is active.
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</div>
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</div>
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</tabber>
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</div>
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<br/><br/>
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<br clear="left">
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</onlyinclude>
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 18:03, April 14, 2015

Recording a Call

Recording calls

The Call Recording functionality enables you to record the current voice interaction with a customer or an internal caller.

You can start a recording, pause a recording, resume a recording, and end a recording.

Call recording enables you to perform the following functions:

  • Record the call — Select Record the Call (IW SIP Record Call Button 850.png) to record a call.
  • Stop recording the call — Select Stop Recording the Call (IW SIP Stop Record Call Button 850.png) to stop recording a call that you are currently recording.
  • Pause recording the call — Select Pause Recording the Call (IW SIP Pause Record Call Button 850.png) to pause recording a call that you are currently recording.
  • Resume recording the call — Select Resume Recording the Call (IW SIP Resume Record Call Button 850.png) to stop recording a call that you are currently recording.

When you are recording a call, the call icon in the connected-parties area changes to red.

When you pause a call recording, the red call icon changes back to blue.

If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.

A call-recording icon (IW SIP Call Recording In Progress Icon 850.png) is displayed in the title bar of the Main View when a call recording is active.




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