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Revision as of 18:51, April 14, 2015
Recording a Call
Recording calls
The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Need a scenario for why an agent would record a call? Security reason?
The following table describes the actions that you can perform:
| Button | Action | Description |
|---|---|---|
| File:Placeholder.png | Records the call. | After you click the Record button, the call status indicator is red (File:Placeholder.png). You will notice that the Record button is now the Pause button. |
| File:Placeholder.png | Stops the recording. | After you stop the recording, the call status indicator is green and the Pause button returns to be the Record button. |
| File:Placeholder.png | Pauses the recording. | When you pause the recording, the Pause button becomes the Resume button. |
| File:Placeholder.png | Resumes the recording, after you paused it. | The recording continues until you pause or stop the recording. |
The following video gives you an overview of the Recording feature:
|
[+] Show video: Recording a call |
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