(→Recording a Call) |
(→Recording a Call) |
||
| Line 1: | Line 1: | ||
= Recording a Call= | = Recording a Call= | ||
| − | {{Chgbar_open}} | + | {{Chgbar_open}} |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the '''Record''' button or choose an action from the drop-down list box. {{Editgrn_open}}Need a scenario for why an agent would record a call? Security reason?{{Editgrn_close}} | The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the '''Record''' button or choose an action from the drop-down list box. {{Editgrn_open}}Need a scenario for why an agent would record a call? Security reason?{{Editgrn_close}} | ||
| Line 44: | Line 38: | ||
|} | |} | ||
{{Chgbar_close}} | {{Chgbar_close}} | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 18:52, April 14, 2015
Recording a Call
The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Need a scenario for why an agent would record a call? Security reason?
The following table describes the actions that you can perform:
| Button | Action | Description |
|---|---|---|
| File:Placeholder.png | Records the call. | After you click the Record button, the call status indicator is red (File:Placeholder.png). You will notice that the Record button is now the Pause button. |
| File:Placeholder.png | Stops the recording. | After you stop the recording, the call status indicator is green and the Pause button returns to be the Record button. |
| File:Placeholder.png | Pauses the recording. | When you pause the recording, the Pause button becomes the Resume button. |
| File:Placeholder.png | Resumes the recording, after you paused it. | The recording continues until you pause or stop the recording. |
The following video gives you an overview of the Recording feature:
|
[+] Show video: Recording a call |
Comments or questions about this documentation? Contact us for support!