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(→‎Recording a Call)
(→‎Recording a Call)
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| The recording continues until you pause or stop the recording.
 
| The recording continues until you pause or stop the recording.
 
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The following video gives you an overview of the Recording feature:
 
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Revision as of 18:53, May 19, 2015

Recording a Call

The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Need a scenario for why an agent would record a call? Security reason?

File:Placeholder.png

The following table describes the actions that you can perform:

Button Action Description
File:Placeholder.png Records the call. After you click the Record button, the call status indicator is red (File:Placeholder.png). You will notice that the Record button is now the Pause button.
File:Placeholder.png Stops the recording. After you stop the recording, the call status indicator is green and the Pause button returns to be the Record button.
File:Placeholder.png Pauses the recording. When you pause the recording, the Pause button becomes the Resume button.
File:Placeholder.png Resumes the recording, after you paused it. The recording continues until you pause or stop the recording.
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