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====standard-response.categories====
 
====standard-response.categories====
 
* Default Value: <tt>$All$</tt>
 
* Default Value: <tt>$All$</tt>
−
* Valid Values: A comma-separated value list of category names or the full path category, starting at the root category. Set the value to <tt>$All$</tt> to display Standard Responses from all categories.
+
* Valid Values: A comma-separated list of category names or the full path of the category, starting at the root category. Set the value to <tt>$All$</tt> to display Standard Responses from all categories.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the list of categories that are used to filter the Standard Responses. Agents see only those Standard Responses that are part of the sub-tree of those categories.
+
* Description: Specifies the list of categories Workspace Web Edition uses to filter Standard Responses. Agents see only those Standard Responses that are part of the sub-tree of categories set in the value for this option.
  
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 19:39, May 6, 2015

Standard Response

standard-response.categories

  • Default Value: $All$
  • Valid Values: A comma-separated list of category names or the full path of the category, starting at the root category. Set the value to $All$ to display Standard Responses from all categories.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the list of categories Workspace Web Edition uses to filter Standard Responses. Agents see only those Standard Responses that are part of the sub-tree of categories set in the value for this option.
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