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====Configuration Options====
 
====Configuration Options====
 
{|  
 
{|  
−
| width="180" | [[Documentation:HTCC:IWWDep:AgentStatus:8.5.2|Agent Status]]
+
| width="180" | [[ActiveRecording|Active Recording]]
 +
| width="180" | [[AgentStatus|Agent Status]]
 
| width="180" | [[Application|Application]]
 
| width="180" | [[Application|Application]]
−
| width="180" | [[CaseData|CaseData]]
 
 
|-
 
|-
 +
| [[CaseData|CaseData]]
 
| [[Chat|Chat]]
 
| [[Chat|Chat]]
 
| [[Contact|Contact]]
 
| [[Contact|Contact]]
 +
|-
 
| [[ContactCenterStatistics|Contact Center Statistics]]
 
| [[ContactCenterStatistics|Contact Center Statistics]]
−
|-
 
 
| [[Email|Email]]
 
| [[Email|Email]]
 
| [[Expression|Expression]]
 
| [[Expression|Expression]]
 +
|-
 
| [[Facebook|Facebook]]
 
| [[Facebook|Facebook]]
−
|-
 
 
| [[Interaction|Interaction]]
 
| [[Interaction|Interaction]]
 
| [[Intercommunication|Intercommunication]]
 
| [[Intercommunication|Intercommunication]]
 +
|-
 
| [[KPI|KPI]]
 
| [[KPI|KPI]]
 +
| [[LoginVoice|Login]]
 +
| [[MainWindow|MainWindow]]
 +
|-
 +
| [[Outbound|Outbound]]
 +
| [[ServiceClientAPI|Service Client API]]
 +
| [[StandardResponse|Standard Response]]
 
|-
 
|-
−
| [[MainWindow|MainWindow]]
 
−
| [[LoginVoice|Login]]
 
 
| [[TeamCommunicator|Team Communicator]]
 
| [[TeamCommunicator|Team Communicator]]
−
|-
 
 
| [[TeamLead|Team Lead]]
 
| [[TeamLead|Team Lead]]
 
| [[Toast|Toast]]
 
| [[Toast|Toast]]
 +
|-
 
| [[Twitter|Twitter]]
 
| [[Twitter|Twitter]]
 +
| [[Voice|Voice]]
 +
| [[VoiceMail|Voice Mail]]
 
|-
 
|-
−
| [[Voice|Voice]]
 
 
| [[Workbin|Workbin]]
 
| [[Workbin|Workbin]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
−
|-
 
−
| [[Outbound|Outbound]]
 
−
|
 
−
|
 
 
|}
 
|}
  
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 12:00, May 21, 2015

Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Configuration Options

Active Recording Agent Status Application
CaseData Chat Contact
Contact Center Statistics Email Expression
Facebook Interaction Intercommunication
KPI Login MainWindow
Outbound Service Client API Standard Response
Team Communicator Team Lead Toast
Twitter Voice Voice Mail
Workbin Overriding Interaction Workspace Options
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