(→Viewing Your Reports) |
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| − | My | + | My Reports= |
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| − | <h2> | + | <h2>My Reports</h2> |
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| − | + | The My Reports view for voice interactions displays Call Activity, Handle Time, and averages of calls per hour and call time. | |
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| + | Call Activity metrics include Total calls, Inbound calls, Outbound calls, Internal calls, and Consult calls. | ||
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| + | Handle Time metrics track (in minutes) Total time, Talk time, Wrap Up time, Ready time, and Hold time. | ||
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Revision as of 18:45, May 21, 2015
Viewing Your Reports
While you are working in the GPlus Adapter for Salesforce, you can view reports at any time. Reports show you statistical performance information about you, your queue, and your call center. This information is important for you to see so that you can gauge the call wait times and improve performance standards.
Your reports are available to you through the Reports list on the main menu. Click the tabs below to view information about each of the report types:
My Reports
The My Reports view for voice interactions displays Call Activity, Handle Time, and averages of calls per hour and call time.
Call Activity metrics include Total calls, Inbound calls, Outbound calls, Internal calls, and Consult calls.
Handle Time metrics track (in minutes) Total time, Talk time, Wrap Up time, Ready time, and Hold time.
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